Retention Associate

International Fellowship of Christians & Jews, Inc•Chicago, IL

89d•Hybrid

About The Position

The Fellowship is an organization of bridge builders whose vision is that Jews and Christians will reverse their 2,000-year history of discord and replace it with a relationship marked by dialogue, understanding, respect and cooperation. Together we are able to help more than a million Jews in need each year. Our success is built on a culture that celebrates the differences in who we are, what we have experienced, and how we think. (Chicago/Hybrid) The Retention Associate will assist the Retention Manager in developing and implementing retention strategies aimed at increasing donor loyalty within key market segments. The Associate will support in the creation and execution of donor retention strategies across multiple market channels to retain donors for lifelong support for the mission of the Fellowship. The position of Retention Associate reports directly to the Retention Manager and will work in conjunction with the broader integrated fundraising team. This position is based in our Chicago headquarters. We are seeking an individual with a Bachelor's degree in Marketing, Communications, Nonprofit Management, or a related field. A minimum of one to two years of experience in a nonprofit development or marketing role is preferred. Marketing, fundraising, or non-marketing jobs with transferable skills. Individuals in marketing, fundraising, or non-marketing jobs with related skills is required.

Requirements

Bachelor's degree in Marketing, Communications, Nonprofit Management, or a related field
A minimum of one to two years of experience in a nonprofit development or marketing role is preferred.
Marketing, fundraising, or non-marketing jobs with transferable skills.
Individuals in marketing, fundraising, or non-marketing jobs with related skills is required.
Strong organizational and project management skills.
Proficiency in Microsoft Office Suite.
Strong written and verbal communication skills.
Highly organized, detail-oriented, and can work on multiple deadlines simultaneously
Ability to communicate effectively across departments and with stakeholders at varying levels within the organization
Quick learner. Ability to understand internal complexities and interconnectivity in processes
Solid analytical and problem-solving skills.

Nice To Haves

Experience with donor database systems a plus.

Responsibilities

Assist with the creation of segmentation, run of show, robocalls, and promotional materials for donor prayer services and tele-town halls.
Keep the virtual prayer wall up to date by reviewing prayers, triage any prayers that may need follow up.
Coordinate quarterly mailings and special initiatives in support of the Leadership Giving Concierge team.
Track the requests for production audio hours with Global CEO and other talent as needed for informative robocalls.
Review survey responses and coordinate with Donor Support for timely follow up and resolution of donor concerns and/or problems.
Organize invoices to help ensure accurate budget tracking.
Review reports and QC’ing data between internal and external vendors and work with analytics to ensure PowerBI reporting is accurate for channels.
Provide administrative support to the Manager of Donor Retention, including scheduling meetings, preparing reports, and managing correspondence.
Maintain organized and efficient filing systems.
Identify opportunities to update Standard Operating Procedure documents to keep institutional knowledge current.