Hyundai Service Retention Associate
About The Position
This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention. Job Description: Working at the Dealership’s facility to ensure efficient turnaround with guests’ calls. Answer inbound calls. Schedule appointments for our service departments. Confirm appointments and follow up on customer satisfaction. Introduce new customers to the benefits of doing business with Balise. Educating customers about their vehicle needs and other questions they may have. Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals. Other duties assigned by managers.
Requirements
- Excellent customer service skills
- Ability to learn product knowledge & upsell customers on services.
- Answer phone calls
- Flexible training & work schedule
- Basic computer skills are required.
- Ability to multi-task.
Responsibilities
- Answer inbound calls.
- Schedule appointments for our service departments.
- Confirm appointments and follow up on customer satisfaction.
- Introduce new customers to the benefits of doing business with Balise.
- Educating customers about their vehicle needs and other questions they may have.
- Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.
- Other duties assigned by managers.
Benefits
- Health, dental, life and disability insurance
- 401(k) with company match
- Flexible spending accounts
- Paid Time-Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
