Retail and Visitor Service Associate

Garfield Park Conservatory Alliance•Chicago, IL

14d•Onsite

About The Position

The Visitor Services & Retail Associate is responsible for ensuring a welcoming and positive experience for all guests visiting the Conservatory by answering questions, assisting with the reservation process, keeping the retail store stocked with merchandise, assisting in the display of merchandise, and completing transactions.

Requirements

Previous experience working in retail, customer service, and team environment.
Excellent verbal, non-verbal, and written communication skills.
Excellent organizational skills, attention to detail, ability to meet deadlines, and handle multiple-tasks in a fast-paced environment with or without direct supervision.
Ability to work a flexible schedule, including evenings, weekends, and special events.
Proficiency in computers and point-of-sale systems.
Strong interpersonal skills and ability to work well with others.
Must have Sunday availability
This position involves interacting and communicating with the public for up to eight hours daily, with rest periods as required. Staff members may sit or stand at various locations and perform periodic walks through the Conservatory. This position also includes duties which involve moving items up to 50lbs in weight (Reasonable accommodations can be made)

Nice To Haves

Museum environment experience
Multilingual communication

Responsibilities

Greet and assist all visitors entering the Conservatory.
Assist and process reservations for our visitors in accordance with their preferences.
Assess visitors’ needs and provide solutions.
Learn and maintain knowledge of all Retail & Visitor Services technical systems.
Answer in-person, phone, or email questions by providing accurate information.
Adhere to safety and security procedures to ensure visitor safety.
Implement established policies and procedures.
Use upselling techniques to increase sales.
Process and conduct financial transactions.
Monitor for and alert supervisors to potential security issues.
Be knowledgeable of and promote events, activities, programs, and membership.
Solicit donations and / or memberships.
Cleaning and stocking throughout the day.