Retail Training Specialist

First Farmers Bank & Trust•Carmel, IN

just now•$21 - $25•Onsite

About The Position

Job Summary: Facilitates comprehensive training programs across designated areas and subjects, including onboarding for new hires and refresher sessions as required. Delivers teller training in both classroom and branch environments, with an emphasis on advanced teller duties and form procedures. Provides training to Personal Bankers & Retail Management and ensures they are kept informed of any procedural updates. Ensures exemplary customer service by addressing customer and training needs efficiently and professionally. This role demands extensive knowledge of retail banking products, advanced new account procedures, teller operations, compliance, and general banking operations.

Requirements

Must have prior banking experience in a role involving cash handling
Strong knowledge of banking operations, policy and procedure, banking products & services, retail applications, and regulatory requirements
Must have the proven ability to maintain confidentiality in daily operations and interactions with staff and customers
Strong written and verbal communication skills
Excellent presentation, communication, and interpersonal skills
Strong organizational and time management skills
Ability to work independently and as part of a team

Nice To Haves

2-3 years of previous banking, training, or sales experience
Bachelor’s degree in finance, business, education, or a related field
Proficiency in using training software and platforms

Responsibilities

Assist with development and execution of comprehensive training programs for new and existing employees
Conduct training sessions on various banking products, services and sales, and compliance regulations
Provide support to retail branch staff
Assess training needs through surveys, interviews, and consultations with management
Create training materials, including manuals, and visual aids
Monitor and evaluate the effectiveness of training programs and make necessary adjustments
Stay updated on industry trends and best practices to ensure training content is current and relevant
Provide one-on-one coaching and support to employees as needed
Collaborate with department heads to identify and address specific training needs
Attend scheduled career enrichment or continuing education arranged by the Retail Training & Development Coordinator
Other duties as assigned by the Retail Training & Development Coordinator
All other job duties as assigned
The company reserves the right to modify duties and responsibilities over time as needed.

Benefits

Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
Vision Coverage
Dental Coverage
Prescription Plan
Wellness Incentive – earn up to $25 per pay period toward premium reduction
Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
Short & Long-Term Disability Insurance – 100% employer-paid
401(k) Plan
Profit Sharing Stock Option
Health Savings Account (HSA) contributions for HDHP participants
Vacation time
Sick Time
Personal Day
11 Paid Holidays
Paid Bereavement
Paid time to volunteer (when representing FFBT and supervisor approved)
Voluntary Donated PTO Program
Employee Assistance Program
Travel Assistance Program
Educational Assistance Program
Corporate Discounts
Employee Referral Program
Stock Purchase Loan Option
Retirement Plan Counseling
Wellness Program
Gym Reimbursement
Employee Quarterly Recognition Program
AFLAC supplemental benefits
Cincinnati Life supplemental coverage
Family Medical Leave
Paid Bereavement Leave
Maternity Leave Policy