Retail Training Specialist

Dayforce•Williamsville, NY

17d•$19 - $24

About The Position

The Arc Erie County New York has been supporting children and adults with disabilities, and their families in achieving their desired quality of life by creating opportunities through comprehensive services for over 65 years. Position Now Available: Retail Training Specialist Overview Our Retail Training Specialist helps teach individuals with disabilities the skills needed to obtain and maintain entry-level employment in the retail industry. The Retail Training Specialist is responsible for teaching individuals with disabilities the skills needed to obtain and maintain entry-level employment in the retail industry. This position develops and implements curriculum and lesson plans focused on retail-related competencies and workplace readiness. The Specialist also serves as a liaison between The Arc Erie County New York’s Specialized Workforce Training Center and community partners to expand training and employment opportunities. The Specialist provides individualized or group instruction, serving as a role model, mentor, and coach to support participants in reaching their vocational potential. Work assignments may vary across multiple sites throughout Erie County.

Requirements

Bachelor’s Degree PLUS one year of full-time experience in a retail or vocational training environment.
OR Associate’s degree PLUS three years of full-time experience in a retail or vocational training environment.
OR High school diploma PLUS five years of full-time experience in a retail or vocational training environment.
PLUS One year full-time direct service experience working with individuals with a disability is preferred.
Have experience as an instructor of a retail or vocational program and have high degree of technical ability to relay information in a manner that provides a positive learning experience and instills a passion for the profession. Possess the administrative and technological skills adequate to build course materials and have the ability to demonstrate concern and sensitivity toward culinary trainees and their individual needs and learning styles.
Must be Multi-Media First Aid Certified or receive certification within ninety (90) days from the date of hire.
Must have a valid NYS Driver’s license, approved driving record and reliable transportation to all parts of greater Erie County area.
The ability to read, write, analyze, be perceptive/comprehensive, show good judgment & decision-making skills, be skillful in creative problem solving, basic math skills, independent action, planning & prioritizing and follow directions. Work independently as well as cooperatively with others. Be approachable, enthusiastic, personable, work under pressure and meet job-related deadlines; accordingly, available to work flexible hours.
The ability to communicate with individuals in a positive manner demonstrates the ability to serve as an appropriate role model to program participants and co-workers. Receive supervision instruction in a positive manner. Adhere to and administer Agency’s policies, procedures, rules and regulations. Maintain a professional attitude and appearance at all times.

Nice To Haves

One year full-time direct service experience working with individuals with a disability is preferred.

Responsibilities

Provide instruction and hands-on training in retail-related skills, including customer service, cash handling, merchandising, stocking, and store maintenance.
Support individuals in developing workplace behaviors, communication, and problem-solving skills.
Design and implement curriculum for entry-level retail positions.
Deliver differentiated instruction tailored to group and individual learning needs.
Maintain accurate documentation, including attendance, participant progress, and billing records.
Collaborate with instructors and program staff to implement individualized training plans.
Foster the integration of individuals into work environments using positive reinforcement and natural support.
Promote a safe, inclusive, and motivating learning atmosphere.
Act as a liaison between The Arc Erie County’s retail program and community retail partners to enhance opportunities for participants.
Assist with developing and maintaining new community partnerships in the retail sector.
Participate in case conferences, staff meetings, and professional development activities.
Provide feedback and recommendations to supervisors regarding curriculum adjustments or instructional strategies.
Ensure the cleanliness, organization, and safety of all training areas.
Perform other related duties as assigned.