Retail Training Specialist

ISLAND ENERGY SERVICES, LLC•Honolulu, HI

8d•$60,000 - $75,000

About The Position

Under the general supervision of the Retail Operations Manager, the RTS will support all aspects of Retail Training for COCOs (Company-Owned/Company Operated) stations. Incumbent will be responsible for developing and maintaining retail training programs, curriculum management, training design and facilitation and training compliance reporting. The training programs will promote a strong safety culture and equip station employees to deliver a high quality customer experience. Desired competencies include: strong communication and presentation skills across a diverse workforce, familiarity with retail service stations and convenience store operations preferred or equivalent similar experience with commercial retail businesses. Ideal candidate must be able to establish priorities under tight deadlines and have a proven history as a motivated, self-starter who can drive multiple projects and priorities within a fast-paced environment.

Requirements

High School Diploma or Equivalent.
Four to five years of training experience in Convenience Store and Fuel Stations, or in Retail, Hospitality, Restaurant or Fast Food.
Proficient skills in Microsoft Office Products such as Word, Excel, Access, and Power Point.
Strong understanding of fuel station safety and compliance protocols, C-store operating procedures, high-level customer service.
Experience with blended learning methods (in-person, e-learning, job aids).
Strong facilitation, coaching and communication experience.
Valid driver’s license in good standing. Frequently drives to various station locations and off-site meetings.
This position is considered safety sensitive.
Ability to uphold to strict ethical standards: integrity, objectivity, and confidentiality.
Proficient Microsoft Office Suite skills, including editing and proofreading.
Ability to maintain automated and manual record keeping systems.
Strong sense of team spirit and ability to transfer it to others.
Ability to work independently.
Ability to evaluate information and exercise good judgment in making decisions.
Ability to maintain high level of confidentiality.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information as appropriate.
Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills. Ability to provide excellent customer service and customer relations.
Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Safety and Security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
Ability to identify different learning styles.
Proven ability to engage audiences in learning topics.
Knowledge of common eLearning software applications.
Willingness to commit to The Island Way (IES core values of): Kīnāʻole, Aloha, Lōkahi and Hoʻohana
Pass background check including periodic job-related physical abilities testing as required.
Must be able to obtain a Transportation Worker Identification Card (TWIC) within sixty days of hire
This is a safety sensitive position and random drug testing is required.
Valid driver’s license with clean abstract.
Willingness to devote the time as needed to meet project and task deadlines.
Willingness to maintain or increase skills.

Nice To Haves

Bachelor’s Degree in Retail Training, Business Management or associated field, or equivalent experience
Retail Industry Background. Overall Knowledge of Retail Store Operations and Merchandising Is Desirable.
Ability to learn and use a Learning Management System software program.
Project management experience is desirable.

Responsibilities

Learning and development strategy and roadmap
Analyze, evaluate, and recognize the need for training
Retail Training Plan development and maintenance
Prepare training budget for organization
Design, develop, source, and manage course materials and curriculums
Provide training content for various aspects of Station Operations such as:
Age-Restricted Sales
Safety and Security
Cash Management
Inventory Management
Daily Paperwork
Stocking
Cleaning
Customer Service
Station Management
Communications protocols
Collaborate with cross-functional managers and Subject Matter Experts (SME) to develop new materials
Update established materials as necessary
Identify needs and appropriate training media and technologies based on audience
Provide recommendations for improvement of training programs
Develop and organize training manuals, multimedia visual aids, and other educational materials
Coordinate training budgets and logistics
Provide in person and / or online training for all station personnel
Partner with cross-departmental Training Specialists for consistency in training delivery and initiatives
Monitor and report measures of effectiveness of the training programs
Analyze training needs to develop new training programs or modify and improve existing programs
Administration and management of Learning Management System (LMS) and other training tools to assist in delivering, tracking, and reporting on training
Provide reporting to Operations Management team on training compliance, timing for updated certifications, etc.
Champions safety, reliability and incident and injury free operations. Maintains commitment to a high standard of safety, complies with all safety laws and IES safety policies/rules, and reports actual and potential safety violations to appropriate management personnel. As a the RTS, trains, mentors and coaches employees regarding safe work practices and documentation. Reports any unsafe or hazardous condition and initiates corrective action.
Teamwork – Collaborate with other Operations team members, Station Management and staff and Business Development staff to ensure training programs are deployed to COCO employees. Works effectively with coworkers and others by sharing ideas in a constructive, positive manner, listening to and objectively considering ideas and suggestions from others, keeping commitments, keeping others informed of work progress and issues; addressing problems and issues constructively to find mutually acceptable and practical solutions, and respecting the diversity of the IES workforce in actions, words, and deeds.
Drives a high degree of excellence by proactive initiative to update and maintain training modules, guides, materials, and any other documents as needed.
Leads and manages a variety of special assignments in areas such as training staff at new or converted to COCO stations. Support the rollout of promotional campaigns or services (e.g. loyalty programs, POS system, software tools).
Other duties as assigned.

Benefits

Island Energy Services offers a competitive salary that commensurate with qualifications and experience.
IES also offers a generous benefits package to include comprehensive health and welfare benefits, vacation, sick leave, 401k plus employer matching, supplemental voluntary insurance options, etc.

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