Retail Training & Development Manager

Brooks Sports•Seattle, WA

29d•$90,128 - $135,193•Onsite

About The Position

Training Program Development & Execution Own the development, implementation, and evolution of a structured onboarding and ongoing training curriculum that builds the necessary retail skills, drives elevated performance, and ensures consistency across all retail roles and locations. Develop engaging training content across six key pillars: brand, business and benefits, technical product knowledge, sales process, behavioral skills, and people management. Cross-functional partnership with HR, Product, Sales, Legal, and Marketing teams, required to stay informed about product and policy updates. Deliver and lead a mix of in-person, virtual, and self-paced training solutions, customized to meet learner needs at various levels. Partner with Store Managers and Retail Operations to align training priorities with business goals, KPIs, and brand standards. Conduct field visits to observe, coach, and provide feedback to teams and leaders. Work with retail leadership and store managers to manage the training calendar. Content Creation & Tools Create e-learning content in our enterprise Learning Management System (LMS), such as digital trainings, resources, videos, and learning assets that support ongoing education. (Partner with content creators on the Guru team to ensure alignment). Maintain, iterate, and evolve training materials to reflect product updates, brand messaging, and process improvements. Track training completion and report out to store managers to garner their support in reaching 100% completion among their employees. Partner with Retail leadership to build and report out on key metrics that track the efficacy and impact of the training program on a store's overall performance, identifying areas for refinement. Event Training & On-Site Support Lead the training, onboarding, and management of temporary event staff at Brooks-owned race expos (including runDisney, Houston Marathon, and Berkshire Hathaway). Ensure temporary cashiers are fully trained on Brooks' POS system and able to deliver a premium sales and service experience. Provide real-time coaching and operational oversight during event days to uphold brand and service standards. Collaborate with Event Marketing and Retail leadership to ensure seamless integration of training support. Collaboration & Culture Act as a cultural ambassador-bringing the Brooks values to life through every training touchpoint. Build cross-functional relationships with Retail, HR, Marketing, and Product teams to ensure alignment in messaging and customer experience. Model inclusive behaviors and integrate Brooks People Path principles into all training efforts.

Requirements

Bachelor's degree in Communication, Business, or related fields OR equivalent experience and education.
5+ years of experience in retail training, learning and development, or retail management with a focus on team development.
Experience in planning, building, managing, and facilitating training programs across sales, product knowledge, and customer experience.
Proficient in instructional design, learning management software (LMS), and communication tools.
Excellent presentation, coaching, and facilitation skills.
Highly organized and detail-oriented, with the ability to manage multiple projects and timelines.
Experience training teams on POS systems and retail technology platforms.
Excellent interpersonal skills that inspire and build trust, resulting in effective training sessions with retail staff members.
Able to travel regularly to stores and events nationwide (estimated 50%).
Deep belief in Brooks' mission and values, and a natural enthusiasm for empowering others.
Embraces and lives the Brooks values!

Nice To Haves

Passion for performance running and familiarity with premium footwear and apparel is preferred.

Responsibilities

Own the development, implementation, and evolution of a structured onboarding and ongoing training curriculum that builds the necessary retail skills, drives elevated performance, and ensures consistency across all retail roles and locations.
Develop engaging training content across six key pillars: brand, business and benefits, technical product knowledge, sales process, behavioral skills, and people management.
Cross-functional partnership with HR, Product, Sales, Legal, and Marketing teams, required to stay informed about product and policy updates.
Deliver and lead a mix of in-person, virtual, and self-paced training solutions, customized to meet learner needs at various levels.
Partner with Store Managers and Retail Operations to align training priorities with business goals, KPIs, and brand standards.
Conduct field visits to observe, coach, and provide feedback to teams and leaders.
Work with retail leadership and store managers to manage the training calendar.
Create e-learning content in our enterprise Learning Management System (LMS), such as digital trainings, resources, videos, and learning assets that support ongoing education. (Partner with content creators on the Guru team to ensure alignment).
Maintain, iterate, and evolve training materials to reflect product updates, brand messaging, and process improvements.
Track training completion and report out to store managers to garner their support in reaching 100% completion among their employees.
Partner with Retail leadership to build and report out on key metrics that track the efficacy and impact of the training program on a store's overall performance, identifying areas for refinement.
Lead the training, onboarding, and management of temporary event staff at Brooks-owned race expos (including runDisney, Houston Marathon, and Berkshire Hathaway).
Ensure temporary cashiers are fully trained on Brooks' POS system and able to deliver a premium sales and service experience.
Provide real-time coaching and operational oversight during event days to uphold brand and service standards.
Collaborate with Event Marketing and Retail leadership to ensure seamless integration of training support.
Act as a cultural ambassador-bringing the Brooks values to life through every training touchpoint.
Build cross-functional relationships with Retail, HR, Marketing, and Product teams to ensure alignment in messaging and customer experience.
Model inclusive behaviors and integrate Brooks People Path principles into all training efforts.

Benefits

Including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
Brooks offers generous time off, including three to five weeks of paid time off, eleven paid holidays, and paid sick and parental leave.
In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
Including product discounts, employee recognition, fitness discounts, volunteer and donation benefits.

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