Retail Store Manager

Circle K•St. Louis, MO

1d•Onsite

About The Position

The Store Manager at Circle K is responsible for the overall operation and management of a retail store. This role encompasses leadership, management, customer service, site relationships, training, communication, organizing, planning, and financial analysis. Key responsibilities include recruiting, hiring, and training enthusiastic employees to ensure excellent customer service, maintaining site cleanliness and stock levels according to company standards, and managing employee schedules. The manager is also tasked with fostering positive relationships with suppliers and the community, resolving customer complaints, and ensuring safety awareness. Financial duties involve analyzing sales and expenses, budgeting, forecasting P&L lines, managing merchandise margins, and safeguarding company funds. The company's mission is to make people's lives easier, supported by a global family of 130,000 people across 16,000 stores in 26 countries, with a strong culture of pride in its people, service, and growth opportunities.

Requirements

Experience to perform the essential duties, responsibilities and working in the conditions described
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description
Ability to supervise and manage the functions listed in the CSR and ASM job description
Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
A valid driver’s license and adequate transportation to/from bank and corporate management meetings
Ability to communicate (orally and in writing) in English

Nice To Haves

High School diploma or GED preferred
Experience in retail sales preferred

Responsibilities

Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service
Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards
Maintain a professional and supportive image among subordinates and supervisor
Schedule employees within Company guidelines to maximize customer service and maintain site image
Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees
Develop positive and professional relationships with all suppliers
Promote excellent service and resolve customer complaints in a timely, professional manner
Promote and ensure a safe, positive public image within the neighboring community
Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback
Train all employees ensuring that customer service, site image and marketing execution meet Company standards
Train all employees on safety procedures and promote safety awareness
Develop ways and means to ensure that all employees receive proper communication in a timely manner
Establish periodic on-going communication meetings with all site employees and the Market Manager
Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives
Organize and maintain all site files and manuals
Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely
Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly
Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits
Budget and forecast P&L lines, as well as understand and manage merchandise margins
Safeguard and account for all money received and disbursed
Perform all other financial analysis necessary to maximize sales and net profits
Perform other duties as assigned or delegated by his/her supervisor