Retail Store Manager

the LEGO Group•Lawrenceville, GA

1d•Onsite

About The Position

The LEGO® Brand Retail team is seeking a Store Manager for their Sugarloaf Mills location in Lawrenceville, GA. This role is responsible for inspiring the store team to deliver exceptional guest experiences and uphold the LEGO® brand's vision and values in all operations and interactions. The Store Manager will empower their team to drive sales, provide a signature experience for every guest, and foster an environment where creativity and imagination thrive. The position requires striving for outstanding results in guest experience and sales, demonstrating results orientation by meeting KPIs, overcoming obstacles, monitoring business processes, maintaining merchandising and cleanliness standards, and maximizing efficiency and profit through sound operational practices. As the face of the company, the Store Manager and their team will shape the brand's reputation with each guest interaction. The ideal candidate will motivate, energize, and inspire others to achieve outstanding performance while cultivating a positive, team-oriented, and safety-first environment. The LEGO Group is a family-owned, international business that values collaboration and aims to foster relationships with guests and team members that are timeless.

Requirements

Management experience in a retail environment
Experience with Point of Sale systems
Experience with Loss prevention and cash management
Experience with Recruitment, selection and training
Experience with Scheduling and payroll management
Performance management and conflict resolution skills
Space management and visual merchandising expertise
Effective organizational, verbal and written communication skills
Demonstrated computer proficiency

Responsibilities

Ensure that the LEGO Brand, Vision, and Values are exemplified in all store operations and guest interactions
Empower the team to drive sales while providing a signature experience for every guest
Create an environment where creativity and imagination define the future of play
Strive for outstanding results in both guest experience and sales performance
Demonstrate results orientation by meeting and exceeding Key Performance Indicators
Overcome obstacles and uncertainty
Monitor business processes
Maintain impeccable merchandising and cleanliness standards
Maximize efficiency and profit by maintaining sound operational practices
Be a role model for guest experience by ensuring the execution of our service model
Strive to complete all monthly mystery shops
Maximize repeat business by creating NPS promoters
Inspire and coach sales associates to consistently deliver exceptional branded experiences
Lead your team to continued success by recruiting and developing a highly productive and collaborative team
Communicate through active coaching and performance management
Inspire your team to deliver signature experiences
Ensure continuous learning by providing continuous product knowledge and service training
Develop your team by ensuring they can articulate what a LEGO brand experience looks like
Unlock their potential using the LEGO Core Competencies
Build your team bench for future growth by identifying and developing top candidates for promotion
Demonstrate collaboration by working effectively with your peers, partners and others to drive big-picture business performance and create a positive, cooperative working environment

Benefits

Family Care Leave – We offer enhanced paid leave options for those important times
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind
Wellbeing – You’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – From day 1 you will qualify for our generous colleague discount
Bonus – When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Hybrid work policy (average of 3 days per week in the office for eligible roles)
Diverse, dynamic and inclusive culture of play
Commitment to equal employment opportunity and equal pay
Support for employees in being there for the moments that matter in life and celebrate families of all kinds
Annual Play Day
Opportunity to play a part in building a sustainable future
Continuing our mission to “inspire and develop the builders of tomorrow”