T-Mobile - Retail Store Manager - Roseville Mall

T-Mobile•Roseville, CA

20d•$22 - $52•Onsite

About The Position

The Manager in Training (MIT) program is a blended-learning, 90-day program focused on immersing a manager in all aspects involved in managing a T-Mobile Premium Retail Store. Training takes place in our store locations. you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, ensuring overall store performance, identifying staffing needs, managing schedules and developing operational action plans while mentoring and developing the team. Each month the program focuses on a different aspect of running the location. The program is structured to provide the MIT with daily and weekly feedback from the Retail Store Manager and Regional Manager. The MIT must successfully complete the training program to be promoted into a Retail Store Manager role. A Manager in Training is: Accountable for managing all guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources management, and operating costs. Familiar with all aspects of retail, including hiring, scheduling, training, marketing, loss prevention and team leadership. The Primary point of contact for employees of the retail store. As a Manager in Training your responsibilities include: Responsibility for the overall productivity results in the store and delivering those results based on key performance indicators Hiring and developing a team of effective Sales Associates. Training store associates in using store systems to support the Customer Experience, including the Point of Sale. Cultivating a positive environment, which supports MobileOne's values. Coaching Mobile Associates in building relationships with customers, understanding their needs. Support them in delivering a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family. Maintaining a clean and organized store environment at all times. Ensuring that visual merchandising is engaging to customers, while adhering to MobileOne/T-Mobile standards. Staying on top of rapidly evolving T-Mobile technology and ensuring that Mobile Associates are updated on new products and offerings, and know the sales techniques necessary to sell them. Ensuring that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process. Utilizing tools and resources to grow internal talent to the next level. Build skills and successes through continued coaching and performance assessment conversations. Driving operational efficiencies to help minimize risk and protect the store's assets.

Requirements

One year previous management experience in retail, preferably in wireless. (Required)
Ability to lead and coach to deliver financial results.
Legal authorization to work in the United States.
Pass a pre-employment background check (will consider qualified applicants with criminal histories in a manner consistent with all laws).
A high-school diploma or GED and be at least 18 years of age.
Knowledge of T-Mobile products, services, policies, systems, etc. preferred
Basic Microsoft Office suite and G-suite abilities
Effective communication in both written and verbal formats
Ability to train others on the sales process and be able to adapt, pivot and adjust to the needs of the Mobile Expert's learning style
Be able to deliver both positive and constructive feedback in a productive manner
Maintain working knowledge of all store sales/operations in order to best manage and address all Mobile Experts' questions
Be able to explain Mobile Expert pay thoroughly and accurately
Recruit,interview, and retain staff

Nice To Haves

Knowledge of T-Mobile products, services, policies, systems, etc. preferred

Responsibilities

Responsibility for the overall productivity results in the store and delivering those results based on key performance indicators
Hiring and developing a team of effective Sales Associates.
Training store associates in using store systems to support the Customer Experience, including the Point of Sale.
Cultivating a positive environment, which supports MobileOne's values.
Coaching Mobile Associates in building relationships with customers, understanding their needs.
Support them in delivering a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family.
Maintaining a clean and organized store environment at all times.
Ensuring that visual merchandising is engaging to customers, while adhering to MobileOne/T-Mobile standards.
Staying on top of rapidly evolving T-Mobile technology and ensuring that Mobile Associates are updated on new products and offerings, and know the sales techniques necessary to sell them.
Ensuring that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process.
Utilizing tools and resources to grow internal talent to the next level.
Build skills and successes through continued coaching and performance assessment conversations.
Driving operational efficiencies to help minimize risk and protect the store's assets.