Retail Store Environment Team Member

Michaels•Reston, VA

1d•Onsite

About The Position

The Retail Store Environment Team Member is responsible for maintaining the overall look and feel of the store, including cleanliness and recovery standards, to ensure a positive customer experience aligned with the company's Brand Promises. Key duties involve delivering friendly customer service, assisting customers with shopping, and managing waste disposal. The role requires thorough cleaning of all assigned areas, including deep cleaning of high-traffic zones like bathrooms, breakrooms, and entryways, using specified materials and equipment. The Team Member must keep cleaning equipment organized, proactively identify areas needing attention, and notify the supervisor of supply needs. Additionally, the position involves completing all assigned tasks in compliance with federal, state, and county guidelines, and maintaining positive interactions with both team members and customers. Other duties may include providing fast checkout service, handling cash, engaging customers in the Rewards program and Private Label Credit Cards, assisting with Omni channel processes (Buy Online Pickup in Store and Ship from Store), participating in truck unloading, stocking, and planogram execution, and supporting shrink and safety programs while adhering to Standard Operating Procedures and Company policies. The Michaels Companies Inc. operates over 1,300 stores in North America and is dedicated to fueling creativity and celebration.

Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Must be at least sixteen (16) years or older.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Nice To Haves

Retail and/or cleaning experience preferred.

Responsibilities

Maintain a high standard of overall look and feel of the store, including maintaining store cleanliness and recovery standards to deliver Brand Promises.
Deliver friendly customer service, help customers shop the store and find what they’re looking for.
Collect and dispose of trash following approved procedures.
Dust and damp mop floors following approved procedures.
Move equipment and products for proper cleaning and place products back in correct placement.
Clean assigned areas with the use of assigned materials and equipment.
May require mixing water and detergents in containers to prepare cleaning solutions according to specifications.
Deep clean key areas of the store including but not limited to bathrooms, breakrooms, entry ways and other high traffic areas to maintain a clean, safe environment for customers and staff.
Keep cleaning equipment neat and orderly; notify supervisor of supply needs in advance for replenishment.
Seek out areas requiring cleaning; take initiative to complete the task.
Complete all tasks assigned by supervisor.
Perform tasks in accordance with all federal, state and county guidelines.
Maintain positive and respectful interactions with both team members and customers, even in difficult situations, in keeping with the organization’s vision and values.
Project a positive image and serve as a role model for other Team Members.
Provide a fast and friendly check out experience; execute cash handling to standards.
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
Participate in the truck un-load, stocking, and planogram (POGs) processes.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.