Retail Services Professional - Seasonal

Fanatics • Tampa, FL

9h

About The Position

At Fanatics Commerce, we’re more than just a leader in licensed sports
merchandise – we’re a team united by a relentless passion for our fans and a
commitment to innovation. We live by our BOLD Leadership principles: We Build
Championship Teams, we’re Obsessed with Fans, we embrace a Limitless
Entrepreneurial Spirit, and we approach every challenge with a Determined and
Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced
environment that thrives on collaboration and growth, we want you to be part of
our team.

ROLE OVERVIEW

This Seasonal role is a high value-added business partner to Sales, Sales
Operations and Operation functions within Fanatics. In this role, the Retail
Services Professional will facilitate revenue potential by providing efficient
order management processes, system expertise and valuable order bank information
for our Retail Accounts. This individual will work cross functionally to bridge
the gap and understanding between Sales and Operations, ultimately translating
information into actionable data for Sales and our Retail Accounts. They will
effectively communicate and collaborate with the Sales team and Retail Buyers to
manage the order book life cycle – order entry, order status & tracking, and
problem-solving delayed orders to ensure we ship in full and on time. This
position will provide essential reporting to all levels of Sales, including
senior leadership.

Requirements

• 2+ years of related Account Service and/or Sales Analysis experience  
• Must be results-driven achiever who is detail orientated, able to prioritize tasks and work with multiple deadlines.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Strong written and verbal communication – clear, informative, professional & effective.
• Ability to multitask and thrive in a fast-paced environment.
• Meets deadlines with internal and external partners.
• Strong interpersonal skills with an ability to develop rapport and relationships with all levels of organization internally and externally and actively participates in meetings.
• Positive and motivated, self-starter who takes initiative with minimal supervision. participates in meetings.
• Professional written and oral communication displaying a courteous manner and desire to assist the customer and internal departments.
• Must be proficient in Microsoft Excel and PowerPoint

Nice To Haves

• Knowledge and experience with FMS, SAP B1 and Order Management is a strong asset.

Responsibilities

• Daily order bank management for designated Retail Account(s) to ensure accurate and timely  shipments.
• Critical partner to Sales and Operations to determine right action plan for Fanatics and our Retail accounts regarding their orders and shipments to drive and achieve revenue plans, as well as elevate the service Fanatics provides.
• Manage booking deadline order entry and confirmation process, including validation that all expected demand has been entered, and work with Sales to ensure pricing is accurate and that launch dates and requested ship dates are aligned.
• Process sales orders via manually or electronically (EDI) and confirm all orders received accurately / troubleshoot any issues.
• Maintain working knowledge of all internal systems to run internal reporting via BI and FMS.
• Analyze reporting data to provide order status to the Sales team and Retail Buyers, as well as actively root cause and problem solve on any delivery or system related issues in partnership with Operations.
• Maintain vendor compliance to include item setup, vendor applied services, ticketing, special order process, etc.
• Respond to internal and external inquiries regarding orders, shipments, products, vendor applied  requirements and pricing.
• Strong understanding of the entire order lifecycle (program launch thru shipment).
• Management of special projects and other duties as assigned.

Benefits

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed