Retail Sales Worker Lead - Frost Bank Center Retail

Aramark•San Antonio, TX

About The Position

We are seeking an experienced and motivated Retail Lead to assist with daily oversight of operations and ensure the highest level of customer satisfaction in our retail store. The Retail Lead will assist in driving sales, supervising and developing team members, and maintaining an organized, efficient, and customer focused environment in adherence with the highest standards. The ideal candidate will demonstrate strong leadership skills, foster a positive work environment, and strive to provide a customer service experience that exceeds our guest and client’s expectations while acting as the main point of contact in the absence of management.At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

Minimum of 2-3 years of retail experience, preferably in a fast-paced or customer-centric environment.
Strong communication and interpersonal skills.
Proven ability to meet or exceed sales targets.
Experience with visual merchandising best practices.
Knowledge of POS systems and basic cash-handling procedures.
Intermediate math and counting skills required.
Ability to multitask, work under pressure, and adapt to changing priorities.
Flexibility to work weekends, evenings, and holidays as needed.

Nice To Haves

Prior leadership experience in a team setting.
Experience with inventory management best practices.
Computer literate with experience in MS Office programs.
Familiarity with fashion, apparel, and headwear.
Bilingual or multilingual skills are a plus.

Responsibilities

Team Leadership: Assist with supervising, motivating, and supporting retail staff to ensure the highest standards of service are met.
Train and onboard new employees, providing guidance on policies, procedures, and best practices.
Monitor team performance and provide regular feedback while working effectively with team members to achieve store goals and foster a positive environment.
Act as a point of contact for team members and clients by providing guidance and support during shifts.
Customer Service: Lead by example in greeting and engaging customers, provide product information, and assist in making purchase decisions.
Address and resolve customer inquiries, complaints, or issues in a professional and efficient manner.
Promote a positive, upbeat, and welcoming atmosphere.
Sales and Merchandising: Meet or exceed sales targets by upselling, cross-selling, and promoting store promotions or loyalty programs.
Ensure merchandise is stocked, organized, and displayed to reflect brand standards.
Monitor inventory levels and participate in replenishment activities including restocking and transfers.
Operational Excellence: Open and close any assigned locations ensuring all security and operational procedures are followed.
Oversee inventory management in assigned locations including restocking, merchandising, cycle counts, price checks, and loss prevention.
Possess a thorough knowledge of POS system and heat pressing equipment.
Accurately handle cash, credit, and other transactions while maintaining a high level of integrity.
Assist in maintaining a clean, organized, and safe store environment.