Lead, Retail Bank Strategy & Insights

Regions Bank•Atlanta, GA

18d•$136,005

About The Position

The Consumer Bank Strategy & Insights team brings an outside‑in, future‑focused perspective to Regions’ Consumer Bank—combining emerging trends, customer insights, and strategic analysis to shape long‑term plans and accelerate execution across Retail, Mortgage, and HiFi. We partner with senior leaders to drive strategy, enable cross‑functional alignment, and help the Consumer Bank deliver stronger growth and a more future‑ready customer experience The Lead, Retail Bank Strategy & Insights partners directly with the Head of the Retail Bank to drive the most important strategic priorities. This role delivers actionable insights, supports long‑term planning, and partners with Retail leadership to strengthen customer relationships, elevate channel performance, and drive meaningful business outcomes.

Requirements

Bachelor’s degree in Information Technology, Business Management, or a related field
Ten (10) years of experience in strategic execution, product management, or customer experience
Strong record of influencing without authority across senior leadership
Exceptional executive storytelling capability and communication skills
Forward‑looking, organized, and energized by complex strategic problems
Strong analytics skills and the ability to translate insights into execution
Thrives in ambiguity and brings structure to unclear or complex problems
Known for elevating team performance through collaboration, curiosity, and sustained effort
Experience in strategy, consulting, or strategic finance / analytics in financial services

Nice To Haves

Master’s degree in a related field
Strong knowledge of subject matter area, banking regulatory compliance frameworks, and risk management
Experience in financial services, banking technology, or other consumer-facing industries
Ability to lead internal and cross-functional teams to be a team player
Demonstrated leadership, strategic planning, and stakeholder management capabilities
Extensive knowledge of department processes
Motivated and high caliber individual will have direct responsibility to formulate Best-in-Class Customer Segmentation and proposition, deepen engagement via cross-sell and upsell, improve sales and retention, and enhance customer experience along the entire customer journey for both individual life and corporate business
Self-motivated, innovative, responsible, proactive, flexible, takes ownership and determined to deliver assigned targets/projects
Strong analytical, problem-solving and execution skills
Strong business acumen and is customer oriented with proven track-record in attaining business results

Responsibilities

Lead development of the Retail Bank “North Star”, multi‑year strategy, and long‑term roadmap
Conduct strategic analysis on customer behavior, frontline performance, digital adoption, and competitive dynamics
Lead Retail business unit review insights and executive‑level performance narratives
Track long‑term performance against Retail strategic priorities and identify emerging risks
Partner with Digital, Finance, Marketing, Operations, and branch network to drive alignment and execution