Retail Sales Technician
About The Position
The Retail Sales Technician role at uBreakiFix by Asurion is for individuals who enjoy helping customers repair and understand their tech devices. This position emphasizes providing excellent customer service and a positive experience, operating within a culture of teamwork with opportunities for career growth. The role offers a starting pay of $16.25 per hour plus uncapped sales and repair incentives, with an average incentive potential of $607/month. Responsibilities include technical expertise, troubleshooting, and repairing electronic devices, delivering personalized customer experiences, and achieving sales goals for Asurion Connected Home products. The company, Asurion, is a global tech care leader dedicated to eliminating technology-related fears and frustrations for its nearly 300 million customers worldwide. Ideal candidates are customer service-focused, skilled in troubleshooting and repairing tech devices, and capable of making sales in a retail environment.
Requirements
- 1+ years of customer service/retail sales experience
- Basic knowledge of mobile devices and operating systems
- Ability to work a flexible retail schedule, including weekends and holidays
- Demonstrated ability to multitask efficiently in a fast-paced environment
- A passing background check (criminal and drug test)
Nice To Haves
- 6+ months of experience with product service support or technology repair (preferred)
Responsibilities
- Provide technical expertise, troubleshoot, and repair customer electronic devices
- Be the face of Asurion and deliver award-winning, personalized customer experiences
- Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers
- Upsell Asurion product and achieve sales goals
- Contribute & support in market, based on needs of the business and store locations
- Efficiently multitask in a dynamic retail environment
- Self-manage and set priorities
Benefits
- Ongoing training to grow your skills and hands-on training
- Unlimited monthly bonus potential for great sales!
- Competitive hourly pay and benefits
- Career growth opportunities based on your interests
- A wide range of perks and benefits for mental, physical, and financial health.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
