Retail Sales Associate / Box Office Team

Chief's on Broadway•Nashville, TN

3d•$7•Onsite

About The Position

Box Office Team Member and Retail Sales Associate is a single hybrid role that focuses on interaction with guests, co-workers, and the leadership team, to drive memorable experiences, provide support for the live music venue, assist in ensuring artist hospitality, as well as to assist in driving retail sales while assisting the guest with their shopping experience. Duties include knowledge of all venue seating, ticketing platform, food and beverage served in the venue and green room, and programming calendar, knowledge of all retail items sold throughout the venue and ensuring that knowledge can help with recommending items and maximizing retail sales. They set an example of hospitality while assuming full responsibility for supporting the day-to-day retail operation, maintenance, cleanliness and organization of the shop and live music venue.

Requirements

Prior usher or concert experience in high-volume, fast paced venue, theater, or similar environment preferred
Prior retail experience in high-volume, fast paced store, restaurant or similar environment preferred
Proven ability to work in a fast-paced, results- oriented, restaurant/bar/venue/retail environment
Exceptional guest service and hospitality skills
Extensive knowledge of retail products and selling techniques
Strong organizational skills, attention to detail, and work ethic
Excellent interpersonal skills; able to work both as a team and independently
Ability to take direction, and communicate effectively and professionally
Ability to work a flexible schedule including days, nights, weekends and holidays
Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, using stairs, able to lift loads of up to 50 lbs.
Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner
Ability to sustain loud noise volume

Responsibilities

Demonstrate extensive product knowledge
Knowledge of TixR and all ticketing procedures
Knowledge of the seating layout
Follow all Steps of Service and brand standards
Create a hospitable, welcoming, and memorable experience for all guests
Actively engage with guests in conversation to determine their needs
Understand the features and benefits of all products in order to make recommendations
Ensure par levels for all products and alert the leadership team of any low call items
Ensure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages
Ensure par levels for all supplies including proper containers for both food and beverage service
Attend trainings as mandated by the Leadership team
Maintain a well-groomed, professional, and polished appearance
Keep working knowledge of Chief's brand, history, culture, and programming
Navigate venue conditions, including tight spaces, dark rooms, and loud environment
Ensure all spaces and displays are set according to plans
Maintain daily inventories at both the beginning and end of shift
Maintain an organized and clean workspace
Ensure that work areas are properly supplied for operational success
Maintain positive guest engagement and create memorable experiences
Take initiative, follow-through on requests until completion, and utilize a keen attention to detail
Perform other related duties as assigned by the Leadership team