Box Office Manager

ASM Global•Tacoma, WA

3d•$80,200 - $82,000•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! THE ROLE Oversees ticket sales and all aspects of box office operation for the Pantages Theater, Rialto Theater and Theatre on the Square by performing the following duties personally or through subordinates:

Requirements

Ability to work with minimal supervision
Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed.
Must be able to speak, read, and write English.
Must have professional attitude and appearance.
Demonstrate knowledge of spreadsheets and word processing software and be willing to learn and use accounting and financial reporting software
Demonstrate good interpersonal and communications skills
Exhibit good problem-solving skills and organizational ability
Ability to interact with all levels of staff including management and clients
Required to be subject to a background screening
4-5 years of experience required, including at least 2 years in a supervisory role
Experience in customer service is essential; knowledge of basic accounting / spreadsheet data entry is preferred
Excellent communication, problem solving and organizational skills required
Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
Ability to analyze data and figures
Knowledge of supervisory principles and practices
Ability to coordinate and schedule staff
Excellent good customer service and public relations skills
Demonstrated knowledge of ticket selling/box office operations

Nice To Haves

Experience with Ticketmaster is strongly preferred; experience with other ticketing platforms may be considered.
Box office experience in a theater, performing arts or live event environment strongly preferred

Responsibilities

Directs and oversees the internal control of daily operations as outlined in the Legends Global Box Office Manual.
Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
Builds and modifies all computer ticket events and issues computer access codes to facility management.
Coordinates the house scale for all ticket events.
Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
Monitors daily ticket sales for all upcoming events and communicates information to the Marketing Department, Director of Finance, and promoter representative.
Prepares accurate inventory of all tickets distributed and available for sale.
Prepares and presents the final box office statement for settlement of each event.
Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
Assists or sells tickets as needed.
Opens and or closes ticket window as required.
Accurately dispenses tickets as requested by patrons
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
Efficiently and courteously answers questions concerning prices, seating and events.
Gives information concerning coming attractions.
Prepares and submits reports of box office transactions.
Maintains accurate count of tickets sold, funds received and processed in the box office, and reconciles closed events against cash receipts in coordination with the finance department
Perform as manager-on-duty when needed
Manages the Box Office Coordinator, Box Office Lead, Ticket Sellers, & Ticket Takers.
Is responsible for the overall direction, coordination, and evaluation of these units.
Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.