Retail Pharmacy Support Assist-Health Central

Orlando Health • Ocoee, FL

5h • Onsite

About The Position

The Retail Pharmacy Support role provides essential clerical, cashier, and customer service support within South Lake Hospital’s outpatient pharmacies. This full‑time, entry‑level position supports daily pharmacy operations, enhances the patient experience, and assists with medication distribution programs such as Meds to Beds.
This opportunity is ideal for individuals seeking to start or grow a career in hospital outpatient pharmacy operations, with structured training provided.

Requirements

• High school diploma or equivalent (required)
• Successful completion of the in‑house Pharmacy Support Assistant entry‑level training program
• Ability to speak, read, and understand Basic English
• No prior pharmacy or healthcare experience required

Nice To Haves

• Customer service, cashier, retail, or clerical experience preferred but not required

Responsibilities

• Perform cash handling responsibilities, including daily opening and closing clerical procedures
• Complete pharmacy and over‑the-counter (OTC) sales while delivering exceptional customer service
• Bag, file, and organize completed prescriptions for patient pickup
• Demonstrate working knowledge of dispensing and point‑of-sale (POS) systems
• Deliver medications to pharmacy locker systems and directly to patients participating in the Meds to Beds program
• Coordinate medication delivery and payment methods for Meds to Beds patients
• Answer phones and appropriately route calls based on patient, provider, or internal needs
• Contact patients or prescribers to resolve outstanding prescription issues
• Perform prescription pickup reminder calls and complete return‑to-stock for aged prescriptions
• Assist with receiving, stocking, and organizing medication, supply, and OTC orders
• Manage supply inventory, submit replenishment orders, and monitor for outdated products
• Perform daily cycle counts and other inventory‑related tasks
• Maintain files and follow procedures for historical prescription storage
• Communicate and collaborate effectively with pharmacists, technicians, and pharmacy leadership
• Develop and maintain a working knowledge of outpatient pharmacy workflows and processes
• Maintain regular, punctual attendance in accordance with Orlando Health policies and applicable regulations
• Establish and maintain respectful, professional communication with patients, families, visitors, physicians, and team members
• Meet productivity and volume standards established for daily assignments
• Maintain compliance with all Orlando Health policies, procedures, and regulatory requirements

Benefits

• Full‑time opportunity with consistent weekday scheduling
• Entry‑level pathway into hospital pharmacy operations
• Exposure to patient‑focused programs such as Meds to Beds
• Supportive team environment with structured training and development
• Opportunity to build transferable healthcare and customer service skills

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED