Health & Wellness Engmt Assist

Emergent Holdings • Lansing, MI

6d

About The Position

Under general supervision is responsible for helping members with any issues related to their Health and Wellness Benefits and enrolls prospective participants in appropriate programs. The ideal candidate will be a trusted go-to health resource for Health and Wellness programs and answer inbound and place outbound calls regarding Health and Wellness programs.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

Requirements

• High School Graduate or GED equivalent required.
• Two years experience in healthcare delivery system, provider office, or the insurance industry required.
• Three to five years work experience in customer service/sales is required.
• Computer skills intermediate/advance is required.
• Working knowledge of personal computers.
• Strong analytical and problem-solving skills.
• Other related skills and/or abilities may be required to perform this job.

Nice To Haves

• Bachelor's degree in a health care related field is preferred.
• Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.
• 2-3 years work experience inbound/outbound call center is preferred.
• Motivational interviewing experience is preferred.
• Experience working in the CareAdvance platform is preferred.

Responsibilities

• Handles member questions regarding group health and wellness solutions and requirements.
• Engage perspective participants in a discussion around program benefits and enrollments for health and wellness services
• Assists with coordination of services with providers
• Handles referrals from providers/members
• Provides navigation/support for member portal interaction
• Schedules initial appointments for members
• Administer member satisfaction surveys
• Assist in the documentation of departmental procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED