Retail Operations Specialist I

S&T Bank

6d•$15 - $28•Onsite

About The Position

Is responsible for completing the daily department report reviews including, but not limited to Branch Cash Balancing, Online Teller and POD Report (TIPOD), Charge Offs and Recoveries, Teller Cash Drawer Reports, etc. as well as supporting the retail network regarding operational issues.

Requirements

Requires a high school diploma or equivalent basic academic education.
One to two years general experience.

Nice To Haves

Retail Banking preferred.

Responsibilities

Requires proficient skills using various software packages including Microsoft Word and Excel.
Responsible for the reconcilement/review of a range of general ledger accounts for numerous applications including bank cash, charged-off transactions, branch short/over conditions, proof differences, and cash items.
Reviews the daily Online Teller and POD Report (TIPOD) to investigate differences between these areas and then communicates via email to the appropriate area (branch/backroom department) to ensure the customer receives proper credit.
Reviews a Teller Cash Drawer report daily and escalates any drawers over the set cash limit to Management.
Creates a weekly Vault $250,000.00 and greater report to identify cash vault amounts in retail branches.
Maintains and develops documents (memos and spreadsheets) using various software packages including Microsoft Word and Excel.
Reviews Branch Fees Waived Report.
Liaison with the bank’s notary provider.
Responsible for overseeing the entire bank’s notary appointment/reappointment process.
Responsible for ensuring all Notary invoices are submitted for payment.
Liaison with the bank’s signature/medallion guarantee provider and is responsible for ensuring that all stamp users are certified and all stamps are accounted for on an annual basis.
Liaison with the bank’s cash provider for expedited cash orders, holiday cash ordering, incoming/outgoing shipment discrepancies and retail branch user set up.
Reviews a daily spreadsheet of retail branch cash orders and shipments and contacts the Bank’s cash provider regarding any discrepancies.
Prepares a monthly cost distribution report based on the cash provider’s charges per retail branch.
Liaison with the bank’s armored courier service for cash deliveries or handling service issues and opening cases as needed.
Reviews vendor (armored courier) invoices for accuracy and follow-up as needed for reconcilement discrepancies.
Responsible for the review and submission of various invoices into the AP system for approval and payment.
Responsible for reviewing the annual Safe Deposit Box Escheatment report and working with the retail network to ensure that contents are either claimed or escheated to the Treasury Department by the deadline.
Reviews the Monthly Unavailable Safe Box Report and notifies branches of keys that need to be sent to Retail Operations.
Responsible for receiving, tracking, and destruction of the keys received.
Assumes other departmental duties such as, answering phones, reviewing and answering inquiries within the Retail Operations Outlook In Box throughout the day, and accurate message taking.
Various ordering responsibilities such as departmental supplies and name tags for branch personnel.
Maintains various Share Point sites including but not limited to News Items, Resource Links and Documents.
Demonstrates a strong ability to work independently as well as motivated to work as a team player to contribute to the success of the department and in turn the organization.
Performs additional duties as required.