Full-Time Retail Operations Manager

Michaels•Richfield, MN

1d•Onsite

About The Position

The Retail Operations Manager leads operational processes to drive sales and profits while safeguarding company assets. This role is responsible for ensuring a well-merchandised and in-stock store through effective inventory management. The manager also leads a team to deliver a customer-centric shopping experience and friendly customer service. The Michaels Companies Inc. is a leading destination for creativity and celebration in North America, operating over 1,300 stores in 49 states and Canada, and online. Founded in 1973 and headquartered in Irving, Texas, Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise.

Requirements

Retail management leadership experience
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Ability to work nights, weekends and early mornings

Responsibilities

Assist Store Manager in planning and supporting the scheduling and execution of store workload
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Achieve your KPI’s; manage your team to achieve their role KPI’s
Manage the visual merchandising standards in store and execution of feature space and seasonal layouts
Manage and execute the inventory management processes in store
Manage and execute merchandise operations and Omni channel processes
Manage and execute shrink and safety programs
Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate product and provide solutions
Cross trained in Custom Framing selling and production
Assist with Omni channel processes
Other duties as assigned