Retail Operations Assistant Manager (Full Time)

Frost Science•Miami, FL

1d•Onsite

About The Position

The Phillip and Patricia Frost Museum of Science is seeking a Full-time Retail Operations Assistant Manager for the Retail team. This position is responsible for the daily operation of the Science Store, online store, ancillary sales channels including vending and photo booth, future retail locations, and auxiliary sales areas. The role ensures sales goals, service standards, and operational expectations are consistently achieved. A key focus of this role is inventory management across all channels, including receiving, replenishment, stock accuracy, cycle counts, damages, transfers, and system synchronization. As part of the museum's 365-day operation, this position provides floor leadership, scheduling support, and direct supervision of Retail Sales Ambassadors and Retail Supervisors. The Retail Operations Assistant Manager is responsible for coaching staff, supporting guest service excellence, and maintaining a productive team environment. This is a full-time position. Weekends are required, with occasional evenings for store operations, museum events, and special programs.

Requirements

Customer service experience in a high-volume environment
Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with guests
Must embrace the multicultural differences of our staff and guests
Must be able to multitask and handle stressful situations in a fast-paced environment
Must have strong oral and written communication skills
Must be a team player who can work under minimal supervision
Oversee and assist with floor operations as needed or in the Managers absence
Must show flexibility when asked to perform other tasks as needed
Ability to work evenings, holidays and weekends as scheduled
Associates degree (A.A.) or 2 years of related experience and/or training; or equivalent combination of education and experience.
At least 2 years’ experience in prior retail operations management, preferably in a museum retail environment
Solid knowledge of merchandise management, inventory control and store operations
Hands-on experience with retail point of sales systems
Demonstrated ability to effectively supervise and train sales teams

Nice To Haves

Fluency in multiple languages is desirable

Responsibilities

Oversee daily operations of the Science Store, online store, ancillary sales channels, and auxiliary retail locations.
Serve as Manager on Duty as assigned.
Supervise, train, coach, and motivate retail staff.
Create and manage schedules to ensure coverage and payroll efficiency.
Drive sales through merchandising, promotions, and staff engagement.
Maintain accurate inventory through receiving, replenishment, transfers, cycle counts, damages, and adjustments.
Ensure integrity of on-hand inventory and resolve discrepancies.
Prepare purchase orders, item creation, pricing updates, and POS/e-commerce synchronization.
Support fulfillment of e-commerce orders.
Maintain cleanliness, visual standards, and readiness of all retail spaces.
Monitor ancillary revenue locations/equipment for stock, cleanliness, and functionality.
Support reporting, administrative functions, and special projects.