Retail Operations Manager I, G&C

TD•Mount Laurel, NJ

20h•$72,280 - $117,520

About The Position

The Manager I, G&C - QC Methodology manages a team of QC Analysts and oversees daily production of 1A Quality Control testing for Retail Operations functions. The position will also provide research, evaluation, reporting, operational and/or analytical support to the QC Methodology department.

Requirements

Undergraduate degree preferred
5+ years of relevant experience
Broad and deep knowledge of business and risk and control environment
Proficient knowledge of governance, risk and control procedures, strategies & tactics
Knowledge of current and emerging trends
Skill in using analytical software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Skill in managing budgets and resource allocation
Skill in mentoring, coaching and performance management
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships
Ability to work successfully as a member of a team and independently
Ability to implement and evaluate program/project activities to ensure completion
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability to process and handle confidential information with discretion
Ability to establish goals and objectives that support the strategic plan

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Manages a team of professionals, providing research, evaluation, operational and/or specialized business reporting and/or analytical support to the broader business leadership team that are assigned to projects ranging in size with medium complexity and risk
Provides coaching, mentorship and guidance to team within area of expertise
Coordinates and prioritizes multiple initiatives and manages team resource allocation
Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB
Focuses on short to medium-term planning and business issues (e.g. monthly-quarterly)
Contributes to the overall discipline and strategy for the respective areas
Sound knowledge of external competition, industry and/or market trends in relation to own function/business
Develops, communicates and implements a holistic governance and control strategy for own specific business function in support of and integrated with the overall business strategy
Manages and plans activities that require alignment across multiple areas
Leads the implementation of regulatory change management and provides guidance to the team in the development and/or integrated implementation of policies/procedures/changes across multiple business/functional areas
Leads partnership with management and respective teams for area of specialization with industry, enterprise, and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending actions to senior management
Ensures all administration, control and compliance activities are complete and accurate to meet targets for own area
Ensures an integrated and aggregated view of all related business risk and control activities across the overall function providing escalations, recommendations, and decision support to leadership
Forecasts programs/initiatives and demand, and coordinates prioritization of the portfolio/initiatives with key stakeholders
Provides functional/business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business risk strategies and executive management direction
Provides direction to complex, wide-ranging enterprise or cross-function/business projects as a SME and participates in designing, testing, and implementation of solutions
Works closely with senior management to develop business plan, ensuring the optimal use of resources and leverages TD’s operating model to maximize efficiency, effectiveness and scale
Leads interface and relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
Assesses/identifies key issues and escalates to appropriate levels and relevant stakeholders and business management where required
Identifies, mitigates and reports on risk issues per enterprise policy/guidance and ensures appropriate escalation processes are followed
Ensures business operations are in compliance with applicable requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Leads or contributes to cross-functional/enterprise initiatives as a SME helping to identify risk/provide guidance for complex situations
Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Responsible for management of the overall team providing both leadership, guidance, and expertise; ensures team adheres to enterprise frameworks and methodologies
Supports team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assesses potential impacts to the Bank
Leads a high performing team; provides ongoing feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Acts as a brand ambassador for your business area/function and the Bank

Benefits

Growth opportunities and skill development are defining features of the colleague experience at TD.
Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

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