Retail Operations Administrator

2020 Companies•Southlake, TX

1d•$18 - $20•Hybrid

About The Position

2020 Companies is now interviewing for a full-time Retail Operations Admin! Do you have an eye for detail and superb multi-tasking skills? Do you enjoy problem solving? If so, you may be a great fit as an Operations Admin! As a Retail Operations Admin you would have a keen eye for detail within the sales operations department, as well as advanced administrative skills. You would be responsible for ensuring the quality and accuracy of work produced while supporting business growth as envisioned by 2020 Companies according to business needs, business goals, and company culture.

Requirements

Advanced administrative skills
High-level Excel knowledge with V-lookup, formulas, and workbooks
Work within a team environment
High school diploma or equivalent required; Business degree preferred
1 year administrative and/or customer service experience
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Ability to organize and prioritize multiple tasks effectively; paying close attention to detail
Demonstrate initiative and follow-up with customers
Intermediate working knowledge of Outlook and Microsoft Office (Word, Excel, etc.)
Manage stress appropriately
Make decisions under pressure
Manage anger/hostility or other emotions appropriately
Work alone
Work in confined or crowded areas
Sit for 2+ hours per day
Hear alarms/telephone/tape-recorders /horns/normal voices
Bend at waist, occasionally
Have clarity of vision

Responsibilities

Partner with key stakeholders to provide operational support for both field management and internal teams
Communicate in a timely and professional manner with all employees and internal stakeholders
Contribute to a positive new hire experience by entering accurate and detail oriented data
Maintain excellent data integrity within all operations related systems
Manage and troubleshoot access to all operations related systems
Ensure new agent information is appropriately communicated to internal/external clients (uniforms, badges, business cards, system usernames/passwords, etc)
Provide accurate and timely information in response to all inquiries and general correspondence
Receive and send packages and general mail
Effectively create and maintain reporting spreadsheets
Maintain a high-level of customer service during inbound/outbound calls
Perform all other duties as assigned
Promptly update data in reporting systems; ensure data integrity through audit/review
Accurate tracking of travel/field expenses
Ensure reporting accuracy

Benefits

Competitive rate of $18.00 to $20.00 per hour and based on experience
Paid weekly
Work both in-person at office in Southlake and remote (after completion of training)
Weekly schedule allows for 2 - 3 days in office and 2 - 3 days remote
Work-life balance with hybrid work environment
Collaborate with a diverse team
Paid Time-Off
Eligible for medical and dental benefits
Eligible to participate in 401K
Office offers on-site fitness facility and food pavilion