Retail Manager - Yellowstone National Park
About The Position
Retail management involves overseeing the retail operation at a designated location while ensuring exceptional guest service in line with Xanterra's hospitality standards. Responsibilities include training staff on sales techniques, maintaining cleanliness and organization of the sales floor, managing inventory and records, and fostering collaborative relationships with management and support staff. In this position, you will also be required to comply with cash handling policies, environmental practices, and safety protocols.
Requirements
- Must possess a valid driver's license
- Able to perform all duties of a Sales Associate (accurate with cash handling, daily reporting procedures and inventory control)
- Able to coach employees to maintain high and consistent standards in the gift shop
- Thorough understanding of a retail operation in a high traffic seasonal environment
- Able to foster cooperation among a diverse workforce. Work well with all staff members
- Basic knowledge and understanding of souvenirs, gifts, jewelry and other products sold within Yellowstone National Park
- Able to work with a minimum of supervision
- Maintain excellent attendance and punctuality
- Demonstrate excellent sales approach and skills
- Demonstrate awareness of general gift shop security and theft prevention
- Able to stand/walk for a minimum eight-hour shift
- Frequently lift and carry cartons weighing up to 50 lbs
- Carry boxes/product up and down stairs at most locations several times a day
- Must be able to bend down or kneel to stock product frequently during a shift
- Able to work at high elevations (6,000 to 8,000 feet above sea level)
Nice To Haves
- Knowledge of MI9 POS system is preferred and ability to troubleshoot common problems
Responsibilities
- Oversee retail operations and ensure adherence to Xanterra's hospitality standards for excellent guest service
- Enforce cash handling policies among sales associates and maintain accurate shop records, including payroll and inventory control
- Train staff on effective sales techniques, including suggestive selling and add-on sales, while monitoring performance
- Maintain cleanliness and organization of the sales floor and displays according to the Visual Merchandising Manual
- Provide accurate information to guests and address concerns with the Location Manager or appropriate support staff
- Report issues such as shrinkage and guest problems promptly to management
- Schedule, supervise, and develop gift shop personnel, providing regular feedback through evaluations
- Ensure compliance with environmental management systems and maintain a safe work area, including proper rotation of perishable items
Benefits
- Employee Assistance Program
- Wellness Program
- Learning and Development Program
- Free Yellowstone & Grand Teton National Park pass
- Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
- Access to discounted services at Yellowstone Medical Clinics operated by STGi.
- Employee discounts at local gateway communities
- Retail, Lodging and Travel Discounts
- $350 Referral Bonus Program
- The adventure of a lifetime!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
