Retail Manager 2

Sodexo Careers•Orono, ME

About The Position

Success is yours when you collaborate and work hard in our team-based culture. Sodexo’s Campus Segment is seeking a Retail Manager 2 for the University of Maine in beautiful Orono, Maine. As the Retail Manager 2 , you will oversee the largest retail outlets on campus , ensuring operational excellence and consistent standards across multiple branded concepts. You will lead daily retail dining operations with a focus on high-quality food, exceptional service, and strong brand compliance. In this highly visible role, you will partner closely with campus leadership and Sodexo teams to create an engaging dining experience for students, staff, and guests. This is an excellent opportunity for a leader who thrives on managing people, improving operations, and elevating the retail dining experience. Situated along the Stillwater River, the University of Maine is a vibrant flagship institution and a showcase account within Sodexo’s New England portfolio. Dining operations span Residential Dining, Retail, Catering, and Concessions , serving more than 3,200 residential students and the greater Orono community. The campus features Division I athletics , frequent community events, and innovative dining technology such as KiwiBots , making it a fast-paced, high-impact environment for a hospitality leader who excels in delivering outstanding guest experiences.

Requirements

Experience managing retail food service or multi-unit dining operations
Strong people leadership and team development skills
Experience with scheduling, ordering, inventory, and product management
Knowledge of budgeting and financial controls
Strong problem-solving and operational decision-making skills
Proficiency with Microsoft Office
ServSafe Certification (or ability to obtain)
TIPS Certification (or ability to obtain)
Experience supporting events or high-volume service environments
Ability to thrive in a fast-paced, team-oriented campus setting
Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year

Responsibilities

Oversee daily operations of multiple campus retail dining outlets
Lead, coach, and support frontline team members
Manage staff scheduling, staffing levels, and team performance
Oversee ordering, inventory control, and product management
Ensure brand standards and operational procedures are consistently followed
Support budget management and financial performance
Plan and execute special events and campus dining initiatives
Maintain compliance with food safety, sanitation, and regulatory standards
Use data and operational insights to solve problems and improve performance
Collaborate with culinary, marketing, and campus partners to enhance the dining program