Retail Lead

The Jay Group • Wyoming, MI

12d

About The Position

Job Summary: As a Retail Keyholder, you will be responsible for supporting the store management team in the day-to-day operations of the retail store. Your primary duties include opening and closing the store, managing cash and sales transactions, ensuring a positive customer experience, and assisting in the supervision of the sales team. Duties and Responsibilities (Essential Functions) : Opening and Closing Procedures: Open and close the store following established procedures. Ensure all security measures are in place during opening and closing. Cash Handling: Manage cash registers and perform cash handling duties accurately. Conduct cash audits and reconcile discrepancies. Customer Service: Provide excellent customer service to ensure a positive shopping experience. Assist customers with product inquiries, purchases, and returns. Sales Support: Support the sales team by helping customers and driving sales. Ensure merchandise is well-stocked and displayed appropriately. Supervision: Assist in the supervision and training of retail staff. Delegate tasks and ensure team members are meeting performance expectations. Security and Loss Prevention: Monitor and enforce security measures to prevent theft or loss. Collaborate with management on implementing loss prevention strategies. Inventory Management: Assist in managing inventory levels and restocking merchandise. Conduct regular inventory checks and report discrepancies. Operational Compliance: Ensure compliance with company policies and procedures. Communicate any issues or concerns to store management. Communication: Communicate effectively with the store management team and staff. Relay important information to team members as needed. This description is not all encompassing and may require additional activities.

Requirements

• Previous retail experience, preferably in a supervisory role.
• Strong communication and interpersonal skills.
• Ability to handle cash transactions and perform basic math functions.
• Knowledge of retail operations and customer service principles.
• Availability to work flexible hours, including evenings and weekends.
• Reliable and responsible with a high level of integrity.

Responsibilities

• Opening and closing the store following established procedures and ensuring all security measures are in place.
• Managing cash registers and performing cash handling duties accurately, including cash audits and reconciling discrepancies.
• Providing excellent customer service to ensure a positive shopping experience, assisting with inquiries, purchases, and returns.
• Supporting the sales team by helping customers and ensuring merchandise is well-stocked and displayed appropriately.
• Assisting in the supervision and training of retail staff, delegating tasks, and ensuring team members meet expectations.
• Monitoring and enforcing security measures to prevent theft or loss, collaborating on loss prevention strategies.
• Assisting in managing inventory levels, restocking merchandise, conducting inventory checks, and reporting discrepancies.
• Ensuring compliance with company policies and procedures, communicating issues to store management.
• Communicating effectively with the store management team and staff, relaying important information as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees