Retail Lead

Sloomoo Institute LLC • New York, NY

1d • $23

About The Position

As a Retail Lead, you will be a key part of our leadership team, supporting the General Manager in overseeing the retail floor, ensuring exceptional customer experiences, and guiding the team to meet sales goals. This role requires a mix of hands-on engagement, operational efficiency, and a deep enthusiasm for Sloomoo’s playful and creative world. You will be key to upholding Sloomoo’s values: Innovation |Excellence |Joy | Inclusivity | Resilience | Accountability| Collaboration

Requirements

• 1–3 years of experience in retail, customer service, or a related field.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Passion for creativity, sensory play, and engaging customer experiences.
• Comfortable working in a fast-paced, high-energy environment.
• Ability to work flexible hours, including weekends and holidays.
• Minimum age: 18 years.

Responsibilities

• Deliver an engaging, fun, and interactive shopping experience.
• Assist guests with product selection and slime customization.
• Drive sales through excellent product knowledge and storytelling.
• Maintain a high level of energy and enthusiasm on the floor.
• Customer engagement and upselling.
• Lead by example, motivating and coaching team members.
• Assist in training new hires and reinforcing company standards.
• Support scheduling, breaks, and team coordination during shifts.
• Coordinate and provide training for retail specialists on brand standards.
• Support Experience operation when required.
• Maintain visual and sensory merchandising to align with brand standards.
• Ensure product displays are well-stocked, organized, and inviting.
• Process transactions accurately using the POS system.
• Help oversee inventory management, restocking, and loss prevention.
• Embody the spirit of Sloomoo through creativity and playfulness.
• Support special events, workshops, and community engagement initiatives.
• Address customer inquiries and resolve concerns in a positive manner.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees