Retail Lead

Peppa Pig Theme Park • North Richland Hills, TX

5d • $18

About The Position

Love retail and leadership? Thrive in a bright, playful environment filled with families, laughter, and a little bit of muddy‑puddle fun? 🐷💦 As a Retail Lead at Peppa Pig Theme Park Dallas, you’ll help create cheerful shopping experiences while leading and supporting a retail team that brings Peppa’s world to life for our guests.
This role blends hands-on retail leadership with Manager-on-Duty responsibilities, making it perfect for someone who’s proactive, patient, professional, and ready to adapt in a fun, ever-changing theme park environment 🎈✨

Requirements

• Is proactive, reliable, and leads with professionalism
• Stays calm, patient, and solutions-focused under pressure
• Adapts quickly and enjoys learning in a changing environment 🔄
• Communicates clearly and confidently with team members and leaders
• Enjoys coaching others and building a positive, accountable team culture 🤝
• Has open availability 🗓️
• High school diploma or GED required
• Minimum 1 year of supervisory experience
• Experience managing 5–10 direct reports

Nice To Haves

• Retail, hospitality, or guest-facing leadership experience preferred
• Microsoft Office Suite experience preferred
• Comfortable working with families and children in a fun, interactive environment

Responsibilities

• Serve as Supervisor on Duty multiple days per week, supporting attraction-wide operations
• Lead, motivate, and support a team of Retail Hosts to deliver outstanding guest service 😄
• Delegate daily tasks and ensure smooth store operations during high-volume periods
• Jump in on the floor whenever needed—stocking, cashiering, guest recovery, and problem-solving 💪
• Coach, train, and develop team members to build confidence and consistency
• Ensure visual standards, inventory controls, and profit protection practices are followed
• Partner with leaders across departments to support a seamless guest experience
• Uphold all health, safety, and operational standards at all times

Benefits

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED