Retail Keyholder - Corp & Comm Lead, Social Media Support

Youth Homesorporated•Pleasant Hill, CA

1d•$22 - $25

About The Position

Join our Team, Be the Difference! Youth Homes is seeking a dynamic, community-minded individual to join our retail team at the Youth Homes Thrift Shop. The Retail Keyholder - Corporate & Community Lead, Social Media Support (CCL-SMS) plays a vital role in creating an exceptional experience for customers, donors, community partners, and volunteers. This position blends customer service excellence with hands-on leadership. Specifically: Delivers warm, knowledgeable, and efficient service to everyone who interacts with the shop. Provides day-to-day guidance and mentorship to retail staff and volunteers. Supports corporate and community volunteer days, including coordinating donation drives, unloading trailers, and ensuring efficient processing of goods. Troubleshoots point-of-sale and basic IT issues to keep operations running smoothly. Professionally resolves customer concerns with empathy and sound judgment. Serve as an outward-facing, community-focused member of the team, contributing to smooth front- and back-of-house operations and supporting community engagement and social media efforts. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys working with people, and is energized by meaningful community impact. The starting pay for this part-time, non-exempt position is $ 22.00 - $ 25.00 per hour depending on experience. Position is eligible for limited/prorated benefits. Additionally: Work shifts are 22 – 27 hours per week including regular weekend and evening hours. Must possess flexibility to fill in for the Shop Manager as needed.

Requirements

High school diploma or equivalent.
A minimum of three years’ experience in retail management.
Experience in organizing community groups and events.
Ability to thrive in a fast-paced, multitasking environment while managing multiple responsibilities at once.
Effective communication and teamwork skills.
Ability to think quickly and solution orientated.
Proficient with POS systems and capable of troubleshooting technical issues.
Excellent customer skills with a friendly and positive attitude.
Passion for working in secondhand retail.
Commitment to Youth Homes’ mission and values.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Delivers warm, knowledgeable, and efficient service to everyone who interacts with the shop.
Provides day-to-day guidance and mentorship to retail staff and volunteers.
Supports corporate and community volunteer days, including coordinating donation drives, unloading trailers, and ensuring efficient processing of goods.
Troubleshoots point-of-sale and basic IT issues to keep operations running smoothly.
Professionally resolves customer concerns with empathy and sound judgment.
Serve as an outward-facing, community-focused member of the team, contributing to smooth front- and back-of-house operations and supporting community engagement and social media efforts.
Must possess flexibility to fill in for the Shop Manager as needed.