Retail Hub Manager

First Interstate BancSystem, Inc.•Bozeman, MT

62d•Onsite

About The Position

The Retail Hub Manager is responsible for the delivery of outstanding customer service, achievement of growth goals, operational efficiencies, and development of Financial Service Representatives. This position is available in markets with 4 or more branches and assets in excess of $500MM. They are responsible for developing and maintaining client relationships by utilizing the full spectrum of banking services with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

Requirements

Exhibits strong attention to detail including verbal and written instructions.
Ability to maintain confidentiality and effectively use tact and diplomacy as it relates to clients and co-workers.
Working knowledge and use of a personal computer and various software programs.
Demonstrated sales skills.
Ability to coach, mentor or train others and teach coursework as a subject matter expert.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
High School Diploma or General Education Degree (GED) required
7-9 years related experience, training, and/or equivalent combination of education and experience required
Supervisory or management experience in retail banking required
Valid driver's license required
Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
Sitting - Frequently
Standing - Occasionally
Noise Level - Moderate
Typical Work hours - M-F (8-5)
Regular and Predictable Attendance - Required

Nice To Haves

Previous experience in consumer and small business lending origination preferred.
Associate's Degree preferred
Notary License preferred

Responsibilities

Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring clients to the appropriate department or division.
Uses the Customer Relationship Management tool to record appropriate activities, incidents, referrals, and marketing.
Manages and fosters growth in the top 25 customer relationships of the branch.
Manages the selection, placement, performance, development, promotion, and termination of branch employees.
Coaches and mentors, all branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending.
Ensures operational efficiency, compliance, and quality standards are met.
Manages all aspects of branch security in accordance with First Interstate Bank's security policy.
Oversees positive community relations in the branch market area.
Works in a coordinated effort with all branches to in the market to foster One First Interstate in the community.
Keeps up to date on regulation changes; follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Learns, demonstrates, and fosters the First Interstate corporate culture in all actions and words; takes personal initiative and is a positive example for others to emulate by embraces our vision, mission, and values.
Manages multiple branches and their employees in a market