Support Hub Manager

Venture Forthe Inc•Buffalo, NY

just now

About The Position

Venture Forthe Inc. is a premier home and community-based care agency serving individuals across multiple states, built on the belief that every person deserves the right to remain independent and in control of their own choices. We proudly advocate for the needs, preferences, and goals of those we serve, empowering each individual to shape their own path at every stage of life. We are currently hiring for a Support Hub Manager to oversees all Support Hub (SH) operations in alignment with the Department of Health Direct Caregiver Flexibility Grant to support candidates in Binghamton, Corning, Elmira, and Hornell, NY. This role ensures that candidate's in the identified areas receive training to become a PCA, HHA or CNA. Participants will also receive individualized, holistic support to address barriers such as financial strain, childcare needs, transportation challenges, and access to public benefits—promoting successful employment and long-term retention. The Support Hub Manager is responsible for recruiting candidates for grant-identified training classes and fully onboarding all new hires connected to the program. The role also supports peer mentorship initiatives, connects developing caregivers with experienced professionals, and partners with NEVVON and community resources to provide additional training, remediation, and ESL assistance as needed. Additionally, the Support Hub Manager ensures all grant deliverables are met—including timely and accurate reporting, documentation, and outcome tracking—while maintaining full compliance with Department of Health requirements.

Requirements

Bachelor’s Degree in human services, social work, education, healthcare administration, or a related field required.
Valid Driver's License and access to private reliable transportation
Experience with grant implementation, reporting, and compliance
Experience in recruiting, interviewing, and candidate pipeline management
Strong computer skills required, including proficiency in Microsoft Office and database/reporting systems

Nice To Haves

Experience onboarding new hires preferred
Prior experience in home care, workforce development, or community-based programs preferred

Responsibilities

Oversee daily operations of the Support Hub in compliance with the Department of Health Direct Caregiver Flexibility Grant.
Recruit, screen, onboard, and support PCA, HHA, and CNA training candidates and new hires.
Provide individualized participant support, addressing barriers such as childcare, transportation, financial stressors, and access to benefits.
Coordinate peer mentorship, training, skills remediation, and ESL support in collaboration with NEVVON and community partners.
Serve as the primary point of contact for participants, ensuring ongoing communication, follow-up, and engagement.
Track participant progress, outcomes, and challenges to provide targeted interventions.
Maintain strong partnerships with internal teams, training providers, and community organizations.
Ensure compliance with all grant requirements, including documentation, data tracking, reporting, and performance monitoring.
Prepare reports and metrics for leadership and grant oversight entities.
Identify opportunities for program improvement and support long-term workforce development initiatives.