Thrive Hub Manager

SC Thrive • Columbia, SC

2d • $50,000 - $58,000 • Hybrid

About The Position

Thrive Hub is a secure platform that makes it easier for community partners, service providers, businesses, and state agencies to work together and connect people with the benefits they need. As a Thrive Hub Manager, you will lead system adoption, training strategy, and operational oversight for the platform across SC Thrive and our partner organizations. Previous project management or customer service experience will pair with technical aptitude and problem solving to bridge technology and program delivery; ensuring system users are empowered to integrate the platform into their daily workflows.

Requirements

• Bachelor’s degree in Social Work, Public Administration, Nonprofit Management, Human Services, Business, Information Systems, or related field; or equivalent professional experience.
• 2-3 Years of project management or customer service experience.
• Strong technical aptitude with the ability to learn and navigate integrated systems quickly.
• Proficient in Microsoft Office 365 technology suite.
• Strong attention to detail, problem solving, analytical, and organizational skills.
• Must have reliable transportation or be able to secure transportation for travel as needed.
• Must have a valid SC driver’s license, minimum state auto insurance, and the ability to travel to multiple worksites in SC.
• Must maintain an acceptable driving record in accordance with SC Thrive policy.
• Must have consistent, secure, high-speed internet access that is at least 25 Mbps download and 4 Mbps upload and meets SC Thrive’s standards.

Nice To Haves

• Previous experience in social services, nonprofit program operations, case management, or benefits access environments.
• Experience implementing or administering a case management system, CRM, or other integrated technology platform.
• Experience working in a collaborative environment with software developers or technical vendors.
• Displays strong verbal and written communication skills along with strong active listening skills.
• Enthusiastic about helping others.
• Ability to work cooperatively within a team environment and be a self-starter.

Responsibilities

• Become a trained SC Thrive Counselor with the ability to perform client intake interviews and complete applications as well as determine how to expand and best implement usage of Thrive Hub within partner agencies.
• Become fully knowledgeable and able to present at numerous speaking engagements on the breadth of SC Thrive.
• Participate in high leverage state and national coalitions, events, conferences, etc. to promote the work of SC Thrive.
• Become knowledgeable in all aspects of SC Thrive’s client management system, Thrive Hub, and all SC Thrive trainings.
• Stay current on industry and organization trends, products, competitive activity, and customer needs.
• Demonstrates excellent technical understanding of integrated technology systems.
• Conduct Thrive Hub demonstrations and train staff to present to external stakeholders.
• Coordinate and perform regular system testing and manage issue tracking from first report to resolution.
• Develop and administer internal Thrive Hub learning plans.
• Create various learning resources such as detailed documentation, step-by-step guides, and presentations to help users understand and effectively use Thrive Hub.
• Regularly review and update learning resources to reflect new features, updates, and user feedback.
• Organize and lead training sessions, webinars, and workshops to educate users and internal teams on Thrive Hub features and best practices.
• Develop and distribute Thrive Hub updates, ensuring information is accurately communicated to audiences of varying technical knowledge.
• Identify and manage system issues, coordinate with developers for resolution, and communicate updates and workarounds to staff in a timely manner.
• Support team to facilitate implementation of Thrive Hub with partner organizations.
• Other duties as assigned.

Benefits

• Health Insurance: Medical, dental, and vision coverage.
• Retirement Plan: 401(k) with Safe Harbor employer match and profit-sharing schedule.
• Paid Time Off: 12 paid holidays, two floating holidays, and PTO accrual.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager