Retail General Manager

Goodwill Industries of Central Texas • Austin, TX

5h • Onsite

About The Position

Goodwill is seeking an experienced Retail General Manager (RGM) to lead the operations of one of their many thriving retail locations. This role is for a results-driven retail leader who thrives in a dynamic, mission-focused environment. As the RGM, you will oversee everything from sales floor operations to production efficiency, creating a culture of excellence, customer satisfaction, and team development. The position offers an opportunity to make a difference in the community by contributing to Goodwill's mission of transforming lives through education and work.

Requirements

• A motivated, hands-on leader with 3–5 years of retail management experience.
• Comfortable managing both sales operations and merchandise production.
• Experienced with profit & loss statements, team development, and performance coaching.
• Able to lift 35–50 lbs and perform physical tasks as needed (this is a boots-on-the-ground leadership role).
• Someone who leads by example, knows how to inspire teams, and isn't afraid to roll up their sleeves.
• A pro at balancing multiple priorities in a fast-paced retail environment.
• Flexible to work weekends, evenings, and holidays based on business needs.

Nice To Haves

• High school diploma required; Associate’s degree preferred.
• Experience in the thrift/resale industry is a big plus.
• Strong communication skills, basic math, and computer proficiency.
• Valid driver’s license.

Responsibilities

• Lead day-to-day operations of a high-performing retail store, from opening to closing.
• Manage both the sales floor and back-of-house production teams to ensure a smooth, efficient flow of merchandise.
• Monitor inventory, stock levels, and merchandising to maximize revenue and maintain a compelling store presentation.
• Recruit, train, schedule, and manage a dynamic team of staff, including Assistant Managers, Supervisors, Processors, and Sales Associates.
• Cultivate a customer-first culture—ensuring every shopper and donor receives top-tier service.
• Ensure compliance with all safety protocols, state regulations, and loss prevention procedures.
• Take full ownership of store P&L and make data-driven decisions to meet performance goals.
• Handle payroll, attendance, and scheduling using our internal systems.
• Serve as the go-to leader for resolving team or customer concerns.
• Maintain strong communication across departments and stores to align goals and performance.

Benefits

• Quarterly Bonus Potential: Retail General Managers have the potential to earn up to a max of 25% of their quarterly salary based on performance in key metrics in their department.
• Opportunities for growth
• Ongoing training
• Satisfaction of knowing your efforts directly support your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees