Retail Float Team Manager

Salem Five Cents Savings Bank•Salem, MA

20d•$69,000 - $75,000

About The Position

JOB DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Leadership and Employee Development Ensure a customer-centric environment in which building strong relationships is a fundamental priority. Inspire and motivate team members, offer recognition and reward, and lead by example. Through tested techniques, engage in meaningful coaching sessions, both formal and informal. Identify talent, develop team members through training, regular coaching, and regular employee performance assessments. Empower team members, foster their professional growth, and encourage a strong sense of teamwork. Lead all aspects of recruiting, interviewing, hiring, scheduling, managing, evaluating, rewarding, and disciplining employees. Consistently apply Human Resource policy for routine aspects of management, and as performance issues arise. Business Development and Sales Management Identify sales opportunities, deepen existing relationships, and grow Salem Five's market share in the communities it serves. In collaboration with internal business partners, uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services. Establish clear performance expectations for members of the team and employ consistent sales management practices to include conducting team meetings, sharing sales results, encouraging and managing participation in divisional campaigns, and celebrating successes. Ensure the effective use of a defined sales process to include customer needs assessment, offering solutions/closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank's system of record. Customer Experience Has primary responsibility for oversight of the team's consistent delivery of an exceptional customer experience. Personally, delivers that experience and leads team members do to do the same by: Making a personal connection with every customer. Uncovering financial needs through meaningful discussion and exploration and providing financial solutions that meet those needs. Making educated recommendations through expert knowledge of the Bank's products and services. Following up to ensure satisfaction. Business Acumen and Technical Knowledge Understand the basics of the business and related implications of decisions. Demonstrate the ability to build relationships and strong alliances across the organization. Exhibit flexibility with the willingness and ability to adapt to change; able to guide others through change. Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Bank. Able to demonstrate a high level of proficiency with Salem Five's digital technology offerings. Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook) and mobile devices. Eager to embrace new and emerging technologies. Banking Operations As all Salem Five retail positions are required to have ‘universal' branch banking skills, must have a full working knowledge of both the traditional ‘sales' and ‘teller' functions. Must have solid understanding of branch operations which includes, but is not limited to, overdraft management, vault management, ATM management, negotiable items, debit card issuance, account opening practices, adherence to policy and procedure, compliance requirements, the opening and closing of the office, and other such functions. Personally provide and manage the team to an outstanding customer experience for Salem Five customers and prospects. A Retail Float Team Manager oversees the day-to-day operations of the float team, including but not limited to branch scheduling, one-on-one, and team meetings with float staff. Demonstrates proven strength in coaching and the ability to develop junior staff members to roles of greater responsibility; creates succession plans for all positions under his/her leadership, as well as his/her own Float Team Manager position. Internally, this position provides opportunities for the professional growth and advancement of Salem Five management candidates. Salem Five requires each Retail Float Team Manager to be federally registered through the National Mortgage Licensing System and individual records to be in good standing. Individual NMLS IDs renew annually.

Requirements

High school diploma or equivalency, and at least five years of related retail banking experience and/or training required.
At least two years of management experience required.
Must have a full working knowledge of both the traditional ‘sales' and ‘teller' functions.
Must have solid understanding of branch operations which includes, but is not limited to, overdraft management, vault management, ATM management, negotiable items, debit card issuance, account opening practices, adherence to policy and procedure, compliance requirements, the opening and closing of the office, and other such functions.

Responsibilities

Leadership and Employee Development
Business Development and Sales Management
Customer Experience
Business Acumen and Technical Knowledge
Banking Operations
Oversees the day-to-day operations of the float team, including but not limited to branch scheduling, one-on-one, and team meetings with float staff.
Demonstrates proven strength in coaching and the ability to develop junior staff members to roles of greater responsibility; creates succession plans for all positions under his/her leadership, as well as his/her own Float Team Manager position.
Internally, this position provides opportunities for the professional growth and advancement of Salem Five management candidates.
Salem Five requires each Retail Float Team Manager to be federally registered through the National Mortgage Licensing System and individual records to be in good standing.