Teller I - Retail Float

Dime Bank • Norwich, CT

4d

About The Position

The primary purpose of this position is to provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank’s policies.

Requirements

• Requires a high school diploma or its equivalent and an adherence to the bank’s training policies and requirements.
• Aptitude for mathematics
• Able to strictly follow instructions, policies, procedures, and confidential protocol
• Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
• Excellent customer service, including customer relationship building and product and services referral skills
• Top-notch communication skills
• Competent keyboard skills and familiarity with computers
• Organizational skills, i.e., maintain an organized and efficient workspace
• Initiative
• Ability to work closely and harmoniously with others in a busy environment

Responsibilities

• Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions
• Resolves routine customer service concerns and/or notifies the appropriate authority to do so
• Explains, promotes, refers, and/or sells products and services based on customers’ needs, i.e., travelers checks, money orders, cashier checks
• Meets or exceeds defined sales, referrals, and service goals
• Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines
• Processes transactions on the bank’s operating system(s)
• Accurately and in a timely fashion balances currency, coin, and checks in cash drawer within specified time periods and at shift’s end (in strict accordance with bank’s guidelines)
• Removes deposits from, and counts and balances cash in automated teller machines and night depository
• Performs other assigned duties essential to the operation of the branch
• Occasionally “fills in” for other branches at the request of management
• Actively participates in community service and consistently represents Dime Bank in a professional manner

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees