Retail Experience Manager
About The Position
At Fleet Feet Chicago, we believe that running changes everything. For over 30 years, we have curated and created products, programs, and experiences that inspire and empower runners in the Chicagoland area. We are committed to delivering unmatched service and support when outfitting customers with the gear they need to be successful in their active endeavors. We like to keep things high-spirited, fast-paced, and fun. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately, championing our brand each day. Joining Fleet Feet Chicago means becoming part of a team and a community that ignites and promotes running and fitness. We pride ourselves in putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.
Requirements
- Available to work a flexible schedule, including, days, evenings, weekends, and holidays
- Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting
- Proven track record of leading your team by example; provide feedback and coach in the moment
- Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education
- Maintain the highest sales metrics in the store and meet sales goals set forth by leadership
- Coach all store team members on individual sales metrics, helping them achieve business goals by setting expectations, delegating and providing tools and resources
- Fosters growth of others through recognition, coaching and development opportunities
- Experienced in having hard conversations (performance, disciplinary, etc.)
- Own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized
- Professional and timely internal and external communication
- Builds and maintains trust from staff and customers by using sound judgment when making business decisions
- Passionate, positive, self-motivated and detail-oriented
- Collaborative and customer-centric
- Willing to go above and beyond when needed
- Support all Fleet Feet initiatives, activities, and functions
Responsibilities
- Responsible for the day-to-day and long-term success of retail staff with a focus on customer experience and store sales
- Help create the best customer experience by focusing on the team
- Effectively onboard, develop, schedule, coach, performance manage, and educate staff
- Oversee Retail Sales Associates, or Outfitters, to ensure each customer is outfitted with everything they need
- Be on the sales floor 5 days a week
Benefits
- Medical, Dental, Vision and Life Insurance
- 401k (pre/post tax options) after 1-year anniversary
- Paid Time Off & Sick Time
- Employee/Vendor Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
