Retail Experience Manager
About The Position
Sundays was founded in Vancouver in 2019 by four friends with deep roots in furniture and retail. We design West Coast modern pieces: warm, functional, and built to last, and sell directly to customers across the US and Canada. With showrooms in New York, Pasadena, Vancouver, Toronto, and Calgary, our retail spaces play a key role in bringing the brand to life. The mission of our Retail team is to deliver a considered, high-touch in-store experience that reflects the quality of our product while building meaningful, lasting relationships with our customers. Reporting to the Director of Retail, the Retail Experience Manager will lead all aspects of our brand-new Santa Monica showroom, opening in June. This role blends team leadership, operational oversight, and customer experience to establish a strong foundation for success in a new market.
Requirements
- 3+ years of retail experience, ideally in a customer-focused environment
- 1+ year in a leadership, key-holder, or supervisory role
- Strong interest in design, furniture, or interiors
- Proven ability to lead, motivate, and develop a team
- Strong customer service mindset with a focus on experience and relationship-building
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- Proactive and self-directed, with a continuous improvement mindset
- Comfortable working with retail systems including Shopify, PIM, SAP, and Freshdesk
- Proficient in Microsoft Office
Responsibilities
- Serve as the face of Sundays, delivering a thoughtful and engaging in-store customer experience
- Lead day-to-day showroom operations, ensuring efficiency, organization, and consistency
- Manage, coach, and develop the showroom team to drive performance and growth
- Delegate responsibilities across Brand Ambassadors to support seamless operations
- Recruit, hire, and onboard new team members in alignment with brand standards
- Build relationships within the local community to establish and grow brand presence
- Handle customer feedback and concerns with professionalism and care
- Track payroll and commission, ensuring accurate and timely submission to payroll
- Monitor and manage showroom budgets, optimizing for efficiency and profitability
- Oversee inventory levels and purchasing within budget parameters
- Plan and execute in-store promotions and sales events
- Maintain awareness of market trends and competitor activity
- Analyze sales performance and forecast trends to inform decision-making
- Identify and implement improvements to operational systems and processes
- Ensure compliance with all legal, health, and safety standards
Benefits
- Competitive base salary plus bonus.
- Comprehensive benefits plan (health, dental, vision)
- Paid time off
- Generous product discounts for yourself, friends, and family.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
