Retail Excellence Leader - Northeast
About The Position
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. The Regional Retail Excellence Leader is tasked with implementing and coaching standard processes and tools, fostering people development, and spearheading initiatives within Trane Supply Stores to enhance productivity, consistency, and customer satisfaction. This hybrid position requires up to 70% travel within the designated geography.
Requirements
- 5+ years of sales and operations management experience, preferably in the HVAC equipment, service, and supply industry.
- Ability to work harmoniously with all members of the organization and demonstrate this ability consistently.
- Proven capability to perform each essential duty satisfactorily.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Nice To Haves
- Knowledge of HVAC sales, distribution, and retail business practices is preferred.
- Related experience or an equivalent combination of education and experience.
Responsibilities
- Drive profitable growth by enabling stores to meet their revenue and margin goals.
- Enhance operational performance of Supply Retail Locations.
- Boost store productivity through process improvements and enhancements.
- Collaborate with Regional General Manager and Retail Operations Leaders to identify improvement areas using data analysis and Lean tools.
- Achieve certification as a Master Coach in RMX (Retail Management Excellence).
- Coach, develop, and train frontline leaders on the RMX program and disciplines within the Supply business.
- Train and coach on the adoption of MDI / 9 Step Problem Solving.
- Provide training and coaching on sales and merchandising skills.
- Conduct regular visits to personnel at all stores.
- Exemplify engaging customer-facing behaviors and exceptional customer service.
- Ensure compliance with standard work and quality standards for all parts operations and sales processes, ensuring effective and efficient execution of business objectives and customer satisfaction.
- Ensure adherence to Company safety programs and procedures, conduct safety audits, ensure training compliance, provide safety training as needed, and reinforce a strong safety culture.
- Train, review, and coach the use of the Trane Supply Standard Scorecard.
- Collaborate with other functional groups to ensure optimal output for retail stores.
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
