Operational Excellence Leader

Schneider Electric•Nashville, TN

20h

About The Position

The Quality Excellence Leader for the C&SP segment drives end‑to‑end quality performance across countries, factories, and functions. In this role, you will lead the Warm‑to‑Cold Loop quality framework, ensure disciplined execution of root‑cause analysis, accelerate issue resolution, and build a unified approach to quality that eliminates recurring issues and improves customer experience. You will partner closely with LoBs, plants, CS&Q, Field Services, and regional teams to strengthen quality maturity across the entire value chain.

Requirements

Deep knowledge of RCA, 8D, structured problem‑solving methods, and quality systems
Experience in manufacturing or field quality within complex technical environments
Strong analytical skills and comfort with dashboards and quality data models
Ability to influence without authority across countries, plants, and functional silos
Excellent communication skills with the ability to simplify complex technical issues

Responsibilities

Lead the Cold Loop committee to capture, prioritize, analyze, and close recurring quality issues across all C&SP countries and factories
Ensure issues are routed to the right process owners and followed through to closure with clear accountability
Manage the seamless transition of Warm Loop escalations into the Cold Loop, monitoring recurrence rates and driving global corrective actions
Serve as the RCA/8D expert for the segment—training, coaching, and certifying teams on structured problem‑solving standards
Review RCA quality, enforce guidelines, and accelerate cycle time through governance and continuous coaching
Build and maintain RCA Quality Scoreboards measuring speed, effectiveness, and recurrence elimination
Define and deploy C&SP‑specific quality standards for testing, inspection, documentation, delivery, and assembly
Lead the C&SP Quality Community through monthly calls, dashboards, best practices, and playbook rollouts
Conduct periodic reviews with country CS&Q leaders and plant quality teams to evaluate progress
Drive predictive prevention using data analytics to detect early‑warning signals and propose preventive actions
Create dashboards that track issue recurrence, failure trends, plant and country performance, and RCA robustness
Champion a strong quality culture, ensuring countries adopt new standards, own their action plans, and meet global expectations
Build competency development paths for RCA leaders, quality analysts, and Cold Loop stakeholders
Launch initiatives that leverage AI to improve RCA quality and reduce cycle time

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits