Retail eCommerce Assistant Manager

Goodwill Industries of Kentucky•Louisville, KY

13h

About The Position

The Retail eCommerce Assistant Manager will coordinate specified goals and tasks as directed from management and warehousing team for a consistent workflow operation. Essential Job Functions: Adheres to and supports all security/LP protocol regarding entry to eCommerce work area. Provides and/or arranges training of new team members. Ensures breaks and lunches are taken in accordance with the schedule set. Collaborates as a liaison between Management and the hourly team. Provides leadership and support for eCommerce staff. Communicates goals and purposes of retail/ eCommerce initiatives to team members. Provides great customer service interaction with eCommerce team members as well as external customers. Provides guidance and mentoring to team members. Ensures accurate count of necessary supplies for completion of shipping and associated responsibilities. Coordinate vendor pick-ups when necessary. Provide oversight for shipping by handling incoming and outgoing deliveries in accordance with carrier schedules and distribution of incoming supplies. Ensures workspace stays clean/organized. Performs other duties as assigned. Positions Supervised: Team Leads and Listers

Requirements

Must have excellent oral communication skills.
Must display goal-minded leadership skills with the ability to elevate concerns to Management.
Displays great organizational skills and ability to ensure tasks are accurate and completed on time.
Must possess versatility, discretion, and good interpersonal skills with ability to work with a variety of diverse people, providing excellent customer service.
Must have basic math skills, ability to make change, complete paperwork in a timely manner.
Displays a great understanding of retail and shipping operations.
This job may have physical requirements that considered light to medium work.
Light to medium work involves sitting for short periods of time; frequent bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity, frequently lifting/pushing/pulling 10-20 pounds, and occasionally pushing/pulling 20-50 pounds.
Must have the ability to perform material handling with few restrictions, works with minimal supervision.
Must have the ability to work a rotating schedule, including evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED, preferred.

Responsibilities

Adheres to and supports all security/LP protocol regarding entry to eCommerce work area.
Provides and/or arranges training of new team members.
Ensures breaks and lunches are taken in accordance with the schedule set.
Collaborates as a liaison between Management and the hourly team.
Provides leadership and support for eCommerce staff.
Communicates goals and purposes of retail/ eCommerce initiatives to team members.
Provides great customer service interaction with eCommerce team members as well as external customers.
Provides guidance and mentoring to team members.
Ensures accurate count of necessary supplies for completion of shipping and associated responsibilities.
Coordinate vendor pick-ups when necessary.
Provide oversight for shipping by handling incoming and outgoing deliveries in accordance with carrier schedules and distribution of incoming supplies.
Ensures workspace stays clean/organized.
Performs other duties as assigned.