Retail Customer Services Representative (Full Time)

North Country Healthcare•Littleton, NH

About The Position

The Retail Customer Service Representative must be knowledgeable of all equipment and supplies provided by Home Medical and uphold its standard for excellence. Responsible for competently and efficiently performing all tasks relative to the order intake process in a friendly, professional manner. Responsible for knowledge of third-party reimbursement issues.

Requirements

High school diploma or G.E.D. equivalent preferred.
All employees and contracted staff will have either successful completion of an American Heart Association accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.
Able to function as a polite and cooperative team member with a positive attitude.
Good computer skills are preferred.
Good oral and written communication skills.
Must be detail-oriented.
Able to work independently with minimal supervision.
Able to handle multiple tasks with numerous interruptions.
Able to maintain confidentiality.

Nice To Haves

Medical Office Experience or Health Insurance Authorization experience preferred.

Responsibilities

Balance till daily and assist with bank deposit preparation as needed.
Answer incoming calls, take customer orders, and key orders into the computer as appropriate.
Maintain open communications and confidentiality with customers and referral sources.
Respond to customer questions and concerns.
Assist walk-in customers with retail sales and orders and know supplies, prices, and reimbursement.
Obtain insurance information and verify it according to company guidelines.
Prepare appropriate documentation for billing e.g. history of CMN’s/waiver.
Key all documentation into the computer verify all information for completeness and accuracy.
Be familiar with the order confirmation process and provide back-up as needed.
Assist in maintaining inventory and presenting a well-organized retail area.
On-call per company policy
Responsible for attendance at in-store in-services and to attend other in-services per company or manager’s request.
Willingness to travel to other affiliate locations across the north country
Performs additional duties as assigned.
Adheres to facility Values, Service Excellence and Standards of Excellence.