Full-time Patient Services Representative

Surgery Partners Careers•Colorado Springs, CO

9h•$18 - $22

About The Position

The Patient Services Rep performs general business office functions that may include some or all of the following: charge capture and over-the-counter payment posting; insurance verification and eligibility; insurance pre-authorization/pre-certifications; counseling patients and families on insurance and payment issues prior to surgery. Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the billing system in an accurate and timely manner. Registers patients in the system. Collects and revises all patient insurance information. Collects co-pays, deductibles and other out of pocket amounts at the time of service. Posts approved adjustments to patient accounts. Balances receipts, reconciles daily work batches. The Front Desk / Patient Services Rep will: 1. Greet patients upon arrival and check patients in on a daily basis. 2. Collect all co-pays/ coinsurances and back balances from patients if applicable. 3. Obtain photo ID and insurance card to be scanned into system. 4. Verify and set correct insurance to the chart in Next Gen for appropriate billing. 5. Attach correct billing data to each encounter at check in and resolve each claim edit as applicable at check out. 6. Check patients out as needed to assist with patient flow. 7. Ensure that applicable procedures/studies are scheduled/preop instructions are given 8. Prepare deposits, and ensure deposits are taken to the bank in a timely manner. 9. Prepare end of day packet and upload according to SOX approved workflow 10. Create new patient chart in the computer system upon patient’s arrival. 11. Send all paperwork to appropriate departments via inter-office mail. 12. Book appointments in scheduling system when applicable. 13. Confirm appointments for the following business day as needed. 14. Ensure procedure scheduling is being completed by the front office staff. 15. Assist with office duties that can be performed at the check in/out desk. 10 Assist with maintaining a pristine, professional office. 11 Maintain a neat and clean work environment.

Requirements

High School Diploma or GED required
Two years minimum front office experience in a medical environment

Nice To Haves

College degree a plus

Responsibilities

Charge capture and over-the-counter payment posting
Insurance verification and eligibility
Insurance pre-authorization/pre-certifications
Counseling patients and families on insurance and payment issues prior to surgery
Ensuring all insurance, demographic, and eligibility information is obtained from patients and entered into the billing system in an accurate and timely manner
Registering patients in the system
Collecting and revising all patient insurance information
Collecting co-pays, deductibles and other out of pocket amounts at the time of service
Posting approved adjustments to patient accounts
Balancing receipts, reconciles daily work batches
Greet patients upon arrival and check patients in on a daily basis
Collect all co-pays/ coinsurances and back balances from patients if applicable
Obtain photo ID and insurance card to be scanned into system
Verify and set correct insurance to the chart in Next Gen for appropriate billing
Attach correct billing data to each encounter at check in and resolve each claim edit as applicable at check out
Check patients out as needed to assist with patient flow
Ensure that applicable procedures/studies are scheduled/preop instructions are given
Prepare deposits, and ensure deposits are taken to the bank in a timely manner
Prepare end of day packet and upload according to SOX approved workflow
Create new patient chart in the computer system upon patient’s arrival
Send all paperwork to appropriate departments via inter-office mail
Book appointments in scheduling system when applicable
Confirm appointments for the following business day as needed
Ensure procedure scheduling is being completed by the front office staff
Assist with office duties that can be performed at the check in/out desk
Assist with maintaining a pristine, professional office
Maintain a neat and clean work environment