Retail Call Center Operator - West Middlesex

Flynn's Tire Group • West Middlesex, PA

7h • Onsite

About The Position

Join our growing Corporate Office team by becoming a member of our in-office Call Center!

Why Flynn's Tire?

· Never work on a Sunday or major holiday.

· We offer a comprehensive retirement savings plan, medical, dental, and other valuable insurance plans.

· Start earning PTO just 3 months after hire and earn up to 20 days/year.

Requirements

• Call center experience and/or automotive service industry experience
• Strong customer service background
• Excellent sales skills
• Professional problem-solving techniques
• Excellent computer skills
• Ability to multi-task, using multiple computer applications simultaneously
• Strong verbal and written communications skills
• Upbeat and friendly attitude
• Acceptable MVR, Background, and Pre-Employment Drug Screening

Responsibilities

• Answer a high volume of incoming calls and live chats relating to tires and other automotive services
• Engage in upbeat conversations with customers to gain insight into their needs and provide solutions
• Discuss product features and pricing options
• Process orders and schedule appointments
• Effectively utilize POS software and phone systems to service customers
• Recommend repairs & products and manufacturer recommended maintenance
• Maintain product knowledge and attend continuing training sessions
• Support and achieve individual and team sales objectives

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• AD&D Insurance
• 401k
• Paid Time Off (earn up to 20 days/year)
• Supplemental insurance plan options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed