CALL CENTER OPERATOR
About The Position
Patient Support – Connect, Schedule, and Care! We’re looking for a Call Center Operator to do more than answer calls—they schedule appointments, assist patients, and support providers every day. What You’ll Do: Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN Assist patients with portal registration, refill requests, and general questions Route calls, take messages, and provide personalized support to patients and providers Ensure accurate patient information and maintain HIPAA compliance Support staff with scheduling overflow and special patient needs This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.
Requirements
- Comfortable using multi-line phone systems
- Computer literate, organized, and able to thrive in a fast-paced environment
- High School diploma or equivalent
- Experience using multi-line phone systems
Nice To Haves
- Bilingual (English/Spanish) preferred, but not required
Responsibilities
- Answer calls
- Schedule appointments
- Coordinate care across Family Practice, Pediatrics, and OB/GYN
- Assist patients with portal registration, refill requests, and general questions
- Route calls, take messages
- Provide personalized support to patients and providers
- Ensure accurate patient information and maintain HIPAA compliance
- Support staff with scheduling overflow and special patient needs
Benefits
- Great Company Culture – supportive, collaborative team
- Work/Life Balance – work stays at work!
- Time Off – 2 weeks PTO, 10 paid holidays, and sick time
- Health Benefits – medical (HSA/FSA), dental, vision, life, short- & long-term disability
- Future Planning – 403(b) retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
