Retail Brand Experience

Avocado Mattress•Boulder, CO

2d•$17 - $20•Onsite

About The Position

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials. The mission of Avocado is to be the world’s most sustainable brand - the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture. As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company. AGB fun facts : We’re a certified B Corp and Climate Neutral certified. We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet. Our products are organic certified by GOTS. Our factories are powered by renewable energy and are approaching zero waste. We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms. THE ROLE Avocado is currently looking for a Full time Retail Brand Experience Associate to be part of our team in Boulder CO ! This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus! Note on Location : You will be working on-site at our location in Boulder CO . This is not a remote position. Note on Pay Transparency: The pay range for this role is $17 - $19.63 Hourly, plus potential monthly bonus. WHAT YOU’LL BE WORKING ON Overall Work with team and individually to meet and exceed sales targets and KPIs. Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures. Bring a customer centered approach to executing on sales goals. Accept and implement coaching and feedback to achieve individual and team performance goals. Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry! Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience. Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate Perform other duties as assigned. Retail Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments. Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times. Assist with planning and executing events & community programs. Assist with suggesting methods to improve area operations, efficiency, and service. Ability to lift 200 lbs. and be on your feet all day. Digital Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments. Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them. Assist team with managing the daily workload of responding to customer emails.

Requirements

Customer service or retail experience is a plus.
Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
Excellent verbal and written communicator with a passion for people.
Positive attitude and possesses a no-task-too-small mentality.
Self-starter; Resilient, entrepreneurial spirit.
Eager to be at the frontline of a fast-paced and growing brand.
Must be comfortable taking phone and video appointments.
Must have a flexible schedule- including weekends and holidays.
Regular and predictable attendance.

Nice To Haves

Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
Experience tracking KPIs or Sales Goals a plus
Mac and Google suite proficiency is also a plus!
Café experience; training experience; experience running branded events is a plus!

Responsibilities

Work with team and individually to meet and exceed sales targets and KPIs.
Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
Bring a customer centered approach to executing on sales goals.
Accept and implement coaching and feedback to achieve individual and team performance goals.
Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
Perform other duties as assigned.
Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.
Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
Assist with planning and executing events & community programs.
Assist with suggesting methods to improve area operations, efficiency, and service.
Ability to lift 200 lbs. and be on your feet all day.
Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
Assist team with managing the daily workload of responding to customer emails.

Benefits

Medical (HMO, PPO, HSA), Dental, Vision
100% Employer Paid Life Insurance
401(k) with employer match
PTO
Volunteer days
Employee product discount
Annual Bonus Plan
Training and Tools to be successful along with a strong partnership from your peers and leaders
Access to wellness apps
Referral Bonus
Opportunity to grow