Brand Experience Coordinator

Thriveworks

About The Position

Brand Experience Coordinator About Thriveworks Thriveworks is a leading mental health care company committed to making high-quality counseling and psychiatric services accessible and affordable for individuals, couples, and families across the country. With a national network of licensed clinicians and a technology-forward approach, Thriveworks is transforming mental health care delivery to meet the evolving needs of today's clients. Position Summary The Experience Coordinator is the operational engine of the Brand & Experience Office. This person keeps cross-functional projects moving, documents decisions, drives follow-ups, and ensures that brand, culture, EX (Employee Experience), and CX (Client Experience) initiatives are executed with clarity and consistency. This is a high-visibility, high-influence role working across Marketing, HR, ClinOps, Operations, Creative, Product, and Communications. Success in this role requires exceptional communication skills, organization, judgment, and the ability to move work forward through influence — not authority. Key Responsibilities 1. Project Coordination & Execution Attend key meetings with the Chief Brand & Experience Officer; take structured notes, capture decisions, and track follow-ups. Build and maintain project trackers, timelines, and documentation across all brand, EX, and CX initiatives. Keep cross-functional partners aligned and accountable to deadlines. Anticipate bottlenecks and proactively solve or escalate. 2. Brand & Experience Operations Support the rollout of brand frameworks, culture initiatives, and Experience programs. Help manage large workstreams such as client journey design, clinician matching improvements, and culture programs. Assist with process flow mapping, journey documentation, and internal storytelling materials. 3. Communication & Influence Draft clear summaries, recaps, briefs, and internal updates. Build strong relationships across departments; act as an extension of the Experience Office in day-to-day communication. Help ensure work is aligned with the Thriveworks brand voice and “Deeply Human” philosophy. 4. Research & Insights Gather qualitative and quantitative insights from stakeholders, clients, clinicians, and internal data sources. Help synthesize feedback into structured recommendations for leadership. Support employee culture, brand perception, and experience audits. Qualifications Required Strong communicator — clear writer, active listener, good at distilling complexity. Highly organized with a calm, steady presence; thrives in a fast-moving environment. Comfortable navigating influence-based leadership; able to get things done without formal authority. Experience in communications, project coordination, brand, marketing, operations, or related fields. Emotionally intelligent and culturally aware — understands how people work, how departments collaborate, and how to move work forward “the right way.” Preferred Experience in healthcare, mental health, or mission-driven organizations. Experience with process flow design, journey mapping, or service design. Familiarity with Smartsheet, Asana, Miro, or similar tools. The Ideal Candidate Someone who is: Smart, articulate, personable, and well-liked. Detail-oriented but able to see the big picture. A natural facilitator. Trusted by peers and leaders. Hungry to grow in brand, culture, and experience work. The type of person people enjoy collaborating with. Why This Role Matters The Experience Office is driving some of the most important work at Thriveworks: Building the future brand Designing a better client journey Strengthening culture Bringing “Deeply Human” to life across the company To do this well, we need someone who can organize the work, push it forward, gather insights, and coordinate across teams — not just “help,” but truly own the operational heartbeat of the function. Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team. Interested in joining Team Thriveworks? We're thrilled to meet you! With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team: Our recruiters and other team members will only email you from [email protected] or an @thriveworks.com email address. Our interviews will take place over Google Meet (not Microsoft Teams or Zoom) We will never ask you to purchase or send us equipment. If you see a scam related to Thriveworks, please report to [email protected]. You can contact [email protected] with any questions or concerns. Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team. By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application. Begin a career at Thriveworks! We work to create a supportive, enjoyable environment that therapists, counselors, psychologists, clinical supervisors, and clinicians seeking supervision for licensure never want to leave. As a result, our clinical team members build long-standing careers at Thriveworks and lasting relationships with clients.

Requirements

Strong communicator — clear writer, active listener, good at distilling complexity.
Highly organized with a calm, steady presence; thrives in a fast-moving environment.
Comfortable navigating influence-based leadership; able to get things done without formal authority.
Experience in communications, project coordination, brand, marketing, operations, or related fields.
Emotionally intelligent and culturally aware — understands how people work, how departments collaborate, and how to move work forward “the right way.”

Nice To Haves

Experience in healthcare, mental health, or mission-driven organizations.
Experience with process flow design, journey mapping, or service design.
Familiarity with Smartsheet, Asana, Miro, or similar tools.

Responsibilities

Attend key meetings with the Chief Brand & Experience Officer; take structured notes, capture decisions, and track follow-ups.
Build and maintain project trackers, timelines, and documentation across all brand, EX, and CX initiatives.
Keep cross-functional partners aligned and accountable to deadlines.
Anticipate bottlenecks and proactively solve or escalate.
Support the rollout of brand frameworks, culture initiatives, and Experience programs.
Help manage large workstreams such as client journey design, clinician matching improvements, and culture programs.
Assist with process flow mapping, journey documentation, and internal storytelling materials.
Draft clear summaries, recaps, briefs, and internal updates.
Build strong relationships across departments; act as an extension of the Experience Office in day-to-day communication.
Help ensure work is aligned with the Thriveworks brand voice and “Deeply Human” philosophy.
Gather qualitative and quantitative insights from stakeholders, clients, clinicians, and internal data sources.
Help synthesize feedback into structured recommendations for leadership.
Support employee culture, brand perception, and experience audits.