Retail Bike Technician

DICK'S Sporting Goods•Brick, NJ

1d•Onsite

About The Position

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. This individual is responsible for building and repairing bicycles according to established procedures. The role involves leveraging personal experiences and industry knowledge to provide strong product recommendations that align with customer needs. Key aspects include creating a world-class customer experience through passionate customer service and sales engagement, particularly within the Bike Department. The technician is also expected to uphold company standards for merchandise presentation, demonstrate product knowledge, promote company programs such as warranty sales, the Scorecard loyalty program, private-label credit cards, and other seasonal promotions. Achieving sales goals for bikes and related merchandise is a core responsibility. Additionally, the role includes assisting with the assembly of exercise equipment, maintaining department presentation standards and signage, adhering to safety, loss prevention, and standard operating procedures, maintaining confidentiality of company information, and supporting the team across the store, performing other tasks as assigned by management.

Requirements

Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.

Nice To Haves

Prior experience of building, repairing, and selling bicycles

Responsibilities

Provide a differentiated customer experience specifically to cyclists.
Build and repair bicycles according to established procedures.
Pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer’s needs.
Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
Uphold company standards for merchandise presentation.
Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
Achieve sales goals through selling bikes and related merchandise.
Build and repair bikes in accordance with established procedures.
Assist with the assembly of exercise equipment as needed.
Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures.
Maintains confidentiality of all Company information.
Takes an all-hands-on-deck approach to support the team across the store.
Performs other tasks as assigned by management.