Retail Banker II

First Financial Bank • Merkel, TX

1d • Onsite

About The Position

First Financial is seeking bright individuals to join its growing organization. As part of the First Financial Family, the company is committed to investing in employee development and providing a dynamic work environment where employees are challenged, valued, and empowered daily. The organization strives to be a premier destination for top industry talent, fostering a diverse and collaborative workplace that embraces innovation and change. First Financial operates on a "One Bank, Multiple Regions" concept, combining the advantages of a large bank with the local decision-making and community engagement of a community bank. With 79 convenient locations across Texas, the company offers consistent, friendly service. Success is attributed to building lifelong relationships and a strong focus on excellent customer service and education, including training on credit improvement, home loans, and product utilization. Many employees are active community leaders. The Retail Banker II position primarily involves performing Teller and/or Personal Banker duties. This role requires frequent face-to-face, written, or telephone contact with customers and bank employees, necessitating strong customer relations skills. The incumbent will also interact frequently with other departments to provide comprehensive banking services to customers. Performance is measured against specific goals, and the role requires active participation in the Customer Service First sales and service culture, adherence to organizational values, and compliance with established Bank policies and procedures.

Requirements

• High school diploma or GED
• College degree or twelve months’ customer contact and sales experience
• Communication and sales skills
• Mathematical and general business knowledge normally acquired by a high school graduate
• Minimum typing and calculator skills
• Customer relations skills
• Accuracy
• Speed
• Detail orientation
• Flexibility
• Good judgment
• Courteous, professional demeanor
• Ability to handle multi tasks
• Commitment to providing “WOW” customer service
• Ability to learn to be proficient on Teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline and Vertex
• Accurate processing of data/accounting entries
• Proficiency in applications such as Word and Excel
• Ability to work flexible hours and/or extended hours as business requires
• Willingness to travel periodically to Abilene or other Bank Regions for training
• Willingness to work Saturday hours and holiday hours based on your branch location’s hours of operation

Nice To Haves

• Banking experience

Responsibilities

• Process deposit and withdrawal transactions based on the Bank's policies and procedures
• Answer phone
• Process treasury tax and loan payments
• Process savings bonds
• Process loan payments
• Process mail deposits
• Manage safe deposit boxes
• Handle other financial transactions
• Possess an in-depth knowledge of retail services and products
• Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders)
• Be cross trained in image capture processes
• Actively participate in the Customer Service First sales and service culture
• Support the values of the organization
• Follow established Bank policies and procedures

Benefits

• Investment in your development
• Dynamic work environment where you’re challenged, valued and empowered every day
• Diverse, collaborative workplace that celebrates innovation and change

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees