Retail Banker II

First Financial Bank • Decatur, IL

1d • Onsite

About The Position

As a part of the First Financial Family, the organization invests in employee development and provides a dynamic work environment that challenges, values, and empowers employees. They strive to be a top destination for industry talent, fostering a diverse, collaborative workplace that celebrates innovation and change. The company operates as one team. The incumbent will primarily perform Teller and/or Personal Banker duties. This position requires frequent face-to-face, written correspondence, or telephone contact with customers and bank employees, necessitating good customer relations skills. The position may report to more than one officer and involves frequent contact with other departments to provide full banking services. Work results are reviewed, and performance is measured against specific goals. Physical effort required is above average. First Financial has been serving financial needs since 1890, surviving economic challenges and growing through acquisitions, new branches, and service expansion. It operates on a 'One Bank, Multiple Regions' concept, combining 'Big Bank' benefits with local decision-making across 79 locations in Texas. The company emphasizes excellent customer service and education, including training on credit improvement, home loans, and product utilization. Many employees are community leaders, reflecting the company's involvement.

Requirements

• High school diploma or GED
• College degree or twelve months’ customer contact and sales experience
• Communication and sales skills
• Mathematical and general business knowledge normally acquired by a high school graduate
• Minimum typing and calculator skills
• Customer relations, accuracy, speed, detail, flexibility and judgment
• Courteous, professional demeanor
• Ability to handle multi tasks
• Commitment to providing “WOW” customer service
• Proficiency on Teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline and Vertex
• Proficient in applications such as Word and Excel
• Ability to work flexible hours and/or extended hours as business requires
• Periodic travel to Abilene or other Bank Regions for training is required
• Ability to work Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation

Nice To Haves

• Banking experience

Responsibilities

• Process deposit and withdrawal transactions based on the Bank's policies and procedures
• Answer phone, process treasury tax and loan payments, savings bonds, loan payments, mail deposits, safe deposit boxes and other financial transactions
• Possess an in-depth knowledge of retail services and products
• Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders)
• Be cross trained in image capture processes
• Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures
• Accurately process data/accounting entries

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees